RENAISSANCE KUALA LUMPUR HOTEL

I was there for 4 nights. Large pool, friendly staff,calm and beautiful room, simple access to city center,delicious breakfast,a very good tour assistant for the best tours that I experienced in my lifetime.... made me a memorable trip....

Over all this hotel is great, but make sure you stay pool side, while they have all new rooms, they don't proper windows, so all the noise from the main road can be heard all throughout the night. Which is a shame when I spent a lot of money on staying here. The lack of gluten free items on the menu is something which also needs to be addressed. During my stay the hotel had an influx of Olympians which means the hotel staff in the restaurants couldn't handle a busy restaurant, they also didn't open both restaurants but rather made everyone from both side of the hotel use one hotel. Nice pool and friendly staff made the staff overall a good experience.

As a Marriott hotel, I had expected more. The overall layout was extremely confusing with the separate wings. Upon arrival, we were told fuzzy directions to the hotel car park from the door man, we ended up having to do a whole circle around the block to find it. Checking in was a hassle, despite being a Marriott club member, they took an extremely long time to check us in and procedure was extremely messy. It was a little frustrating as our room was on the other wing which is a long confusing walk away. We were ushered by one of their staff but he seemed a little disorientated himself. I'm not too fond of the large hotel format as ever money just to get to our Executive Lounge, we would have to take the same confusing path to the other wing to get it to. Thankfully the room is mostly up to par, with it's large spacious room and pleasant view of the KL tower. All the right toiletries provided, with a clean toilet space. I was able to wind down in a bath. Room service on the other hand is something to improve on, as my Pohpiah was drenched in oil and my cake was definitely not worth the high price tag. The hotel is not of Marriott standards however, it's not a terrible hotel. The location is rather nice, a 5min walk away from KLCC but for the heavy price tag and mediocre service even as a Marriott member, I would advice you to stay elsewhere.

Myself and my girlfriend have spent almost 20 days at this hotel in the past two months and everything from the room to the staff has surpassed our expectations. We together have spent well over 125 nights in the past year at Marriott properties and I will say this hotel and staff truly live up to the Marriott standard. I personally would like to thank the day lounge supervisor as she has always been so helpful and friendly and she has become one of my favorite people to see when I arrive as she always welcoming us with a smile.

This hotel has an amazing ambience, it gives you feel of a first grade 5 star Hôtel. Although some of the rooms are going through renovation, the staff is amazingly friendly and helpful. This is an ideal hotel for family vocations. It is next to the Pakistan High Commission and very close to the Suria KLCC shopping mall. The place offers free high speed internet as well. There are 4-5 restaurants and an amazing open swimming pool. Highly recommended..