of TripAdvisor Travelers recommend this hotel
"Superb Hotel & Great Location"
Superb Hotel & Great Location. Hotel within walking distance (10 minutes) KLCC & Petronas Towers. Fantastic pool and the staff are very helpful. Worth paying the extra for Club Lounge as between 5pm & 7.30pm each evening they provide great food and drink (alcohol included) free. Also the Club Rooms/ Suites are very special.
"A Nice Hotel"
The location is convenient, it is in the central of KL city. KL Twin Towers is 10-min walk away, and 20-min walk to Bukit Bintang. Check-in process was fast, front desk staff was friendly. I arrived a hour early, the room was ready. The staff allowed my request for late check-out due to my night flight. I stayed in newly renovated West Wing, deluxe room looks modern and has plenty of space. It has a great view of KL Tower. The bed was comfortable, I slept well throughout the night. Bathroom was clean and it had sufficient towels. Breakfast was great, there're different variety of Western and Eastern food. I selected English newspaper when I checked in, but there wasn't newspaper delivery to my room. I wasn't sure if deluxe room booking doesn't include it. Espresso coffee machine wasn't working even though I followed the instruction. When I tried to adjust the room temperature in late night, the temperature has been locked at 24 degrees. It was already 1am, I didn't call the front desk to sort it out. Overall, my experience at Renaissance was positive. I will definitely consider Renaissance Hotels in the future.
I stayed in club room,located 27 floor,has amazing panaromic kl menra view,really this hotel recommended to guests who visiting Kuala lumpur. Hotel has exellent location,easy access to all atraction places,frindly staff help guest and advise me yo top places,Mr.indra one of the professionsl hotel's staff . Many rooms varities according guests budget also there is 4 resturants serving international,chinese malay and indian food. I visted merdeka square,kl menra,jamek masjed and klcc,bird park,botanic garden and butterfly park was amazing park.
"Nice Stay Renovated Room"
Stayed in November 2017. Got into the Club Deluxe room which has been freshly renovated. Hotel was nice and tidy, room was clean and adequate, plenty of option at breakfast, hotel pool is massive and has plenty of sunbeds available. Location is perfect right in the action with the Petronas Towers less than 5 mins walk. Would recommend this hotel. The only downside is that room service is a little slow at bringing out orders and that at some times, particularly late at night, there doesnt seem to be a person on duty of understands and speaks english that well.
Confusion with the booking at reception. Superior room toilet blocked. Complained and upgraded to a lifestyle room. Shower leaked over the bathroom floor which was annoying. When complained told the floor was uneven. Rubbish, the plug hole was obviously blocked. Gave a 4 rating due to the free upgrade and friendliness of staff. Great views over the Petronus towers from the east wing
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM