The hotel itself is very nice, clean, good fitness center, restaurant and bar. Location is great, close to the convention center, French Quarter, etc. Staff were all friendly and professional. But what really makes this hotel memoriable to me are two staff members, Yolanda (housekeeper) and Carl (loss prevention). Nearly three weeks after my stay, I realized that my most sentimental, special (and expensive) piece of jewelry I own was missing. I was literally heartbroken. Last time I had worn it was during my trip to NOLA. I called the hotel as a long shot. Not only had Yolanda found it in the room and turned it in, Carl went above and beyond to have it shipped to me right away. I am so thankful for honest people willing to help out a stranger. I work in a service business and it’s people like this that create customers for life. I would highly recommend this hotel and stay there again when I am in the area.
Quentin is the best kept secre. He was very knowledgeable. He was the guide to the City... The Housekeeping Staff was exceptional... Karen was very understanding to our request for several towels and extra Blankets...tks
"Less than I expected"
This is an average hotel for a very high price. The bathtub didn't drain. Maintenance did come very quickly. I had to call housekeeping twice to have the room cleaned. There is no TV checkout. WiFi is expensive and not included. My view was of another building. This hotel is not close to city attractions. On the positive side the beds are comfortable and the bathroom amenities are very nice (Aveda).
"A boutique Renaissance hotel."
Staff were very welcoming and proactive. For example, we were looking at some posters in the lobby and the concierge approached and asked if we needed any advice. It just felt like they were trying to do a good job. This hotel is under renovation but well maintained with good-quality fixtures in the bedroom and Aveda bath amenities. I appreciate the interesting arts around the room and public area as well. The bed was very comfortable. Elite recognition was good. The exterior and the lobby of the hotel look to be very outdated, however. There was no breakfast offered for Golds but instead were offered $15 credit or points. There was no lounge but a small common room for frequent travelers with water, coffee and snacks, which was convenient.
"Good Location, Good Service"
A work trip brought us to NOLA for 5 days, and the Renaissance was a great location. We walked to the convention center each day, and found varied food options within a short walk. A cab or Uber got us to most locations for less than $15. The area around the hotel felt safe enough for a small group or a couple to walk after dark. The service was great, and the staff was attentive. My only complaint is that it was evident there had been a water issue and a few rooms were closed off and had water-removal equipment running all day & night, so of course the faint smell of mildew permeated the hallway. Because of this, some rooms were not able to be rented out and our coworkers who came in a day later were walked to another hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 AM , Check-out: 12:00 PM