of TripAdvisor Travelers recommend this hotel
"A perfect 10!"
Excellent stay - start to finish! James at concierge desk was friendly and professional, offering great recommendations for dining in NOLA. Hotel's location was a lovely pleasant stroll through to the arts district to the convention center. Hotel smelled wonderful! That Renaissance scent is noteworthy! Hotel room was spacious, clean and well appointed. Front desk and bellmen were accomodating (early check-in, late check-out, room preference, holding bags, etc.) On-site art gallery as well as art throughout the property contributed to the posh but unpretentious setting. Food in the on-site restaurant was very good. Even the water in the lobby was most elegantly presented with fresh fruits artistically arranged therein. Lobby chairs and oversized ottoman were perfect for conversation and even dozing. Afternoon reception, with watermelon martinis, and evening live entertainment, all top-notch. Turn down service, with a kind note and a praline, was most appreciated. Rooftop pool and whirlpool were wonderful! I spent an afternoon alternating between the two. Workout room was great. Equipment is in great shape (it all worked!), water and cool towels were a nice touch. And, OMG, a steam room too! Icing on the cake! As you can see, I have NO complaints! A perfect 10!
Very nice hotel. The beds were very comfortable. Rooms were very nice size. Loved being able to get fresh beignets at the snack bar. The only negative was the hotel is a little hard to find. They need a new sign on the outside so as more visible. We passed it up twice.
"Fathers day trip ruined"
Booked a room there an executive deluxe, they intentionally gave us the wrong room a small standard size. Which runs significantly less than what we paid and booked for. They assured us after confronting them about the size of the room and bathroom that its the right room it just looks different than in pictures. We were also told they could not do anything about it as we booked through a third party and not with them directly. There is also no free wifi for the hotel its $11 a day for it. This is 2017 and paying $300 a night for a hotel room only to be told you have to pay even more for wifi. The parking is also $40 a night there. For all the charges they want to push into your bill they don't provide the service you would expect. When we requested more towels they never showed up. When the rollaway bed was brought for our son there was no blanket or quilt for him so he had to usual just a regular sheet to sleep on. The AC resets itself in the middle of the night to 75 so we woke up sweating as the air had not moved in hours. When we went to check out we once again asked management about the new manager on shift said immediately that it was a standard and she was sorry about the inconvenience. We received a small credit towards the room. We were lied to multiple times, our annual fathers day trip was all but ruined by the headaches accrued by the hotel staff and will never be going here again. With all the other great hotels in new orleans we will never walk back into this one again.
"Good but lacks usual Marriott Platinum benefits"
I've stayed here several times as it's an ideal location given where I need and want to be when in New Orleans. The room and hotel are good value for money. Not sure about the food as I rarely eat anything but breakfast in a hotel and unlike most Marriott family properties, this hotel does not have an executive lounge nor do they provide a complimentary breakfast for Marriott platinum members, only the choice of points or snack/beverage upon checkin. I'll try another Marriott property the next time I'm in town.
"Nice Hotel but No Room Service"
Great location and a wonderful front desk staff. The hotel is in the Arts/ Warehouse District. With so many good restaurants to choose from, we didn't even walk to the French Quarter which was a short walk away. The only downside is there is no room service. Sure, you could call down have something brought up to your room in a take out container but there is no hang tag to pre-order. When I am on vacation, I like to have coffee preordered so it is at my room before I even wake up.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 AM , Check-out: 12:00 PM