of TripAdvisor Travelers recommend this hotel
"Horrible for a Marriott brand "
Arrived with a party of 9, none of the rooms were correct. 2 rooms were changed to a "suite" for one night until the hotel could be cleared out the next morning. The walls in these 2 "suites" are paper thin, woke up at 6:30 am to what sounded like someone bowling in the hallway. Rooms were booked through Marriott, was told several times my third party vender didn't book the rooms right. We are Elite members, we use Marriott monthly to stay for business. Very, very, very disappointed. Never have left a bad review for a Marriott until now.
"Great location for seeing a show"
Great hotel if you enjoy the energy of the city. 1/2 block from TKTS. Many great restaurants in the area and all the Broadway shows are a short walk away. Comfy bed, clean, with blackout drapes to "turn off" the lights of Times Square.
"Perfect location for our trip"
I read another review that stated Very Impersonal. We weren't treated like that at all. But then again, I'm very polite and personable with everyone whether they work there or not. In fact I can tell you that I walked in to the check-in on the bottom floor and was immediately told hello. When the valet brought our suitcases up, he thanked me for staying. We chatted with the bartender and servers. The servers in the lounge were excellent. Our room attendant wrote me a thank you note for her tip and left it by the TV. We had an excellent stay. I loved how modern the hotel was. Our room was very clean. The food and drinks were great in the lounge. For our stay, it was the perfect place because we were going to see Hamilton, the Big Bus stop was right out front. It was very convenient. I am definitely going to recommend it to my friends and family.
This Hotel was well located for visiting New York Times Square. The whole stay was one of being at a fast pace, impersonal and not much politeness. The room were great and comfortable and location being close to Time Square was great and convenient. Comfortable stay but everyone is too busy doing their own thing rather than being polite and helpful..
"It was just okay"
Positives-room was clean, nice roomy bathroom, comfy bed. Loved the coloring books in the lobby-the books and the cards. After begging the maitre de at the breakfast, he FINALLY got us the head chef. After explaining my daughter has allergies to wheat, soy, potato and wanting to know if it was safe for her to eat there, the chef said-let's not take any chances and I will make her a safe meal. We were very grateful. The maitre de wanted to charge me $30 to sit and watch my daughter eat, which after I swore up and down and right and left that I wouldn't touch a morsel of food, he let me in to sit with her. Negatives-Something triggered my asthma as soon as I walked in our room. . It is not even my asthma season. One daughter said she smelled something-like an air freshener, I didn't, but something got me. We asked for 2 additional pillow Sunday morning They never came. There was no convenience store in the hotel. We were in town for a wedding and went to visit our relatives in the Double Tree Times Square, and they had one-which was great, to get a snack and or drink. Breakfast was $30 and it wasn't much. Precooked eggs, fruit, danish. It wasn't worth $30 even by NY standards. Would we stay there again'''' Maybe because hubby wants the Marriott points and or for the location, but I would def look around and check out other options.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM