of TripAdvisor Travelers recommend this hotel
"Gorgeous property, ill mannered staff."
Not sure if this is a "NY thing" or not, honestly don't care, but I've worked at hotels and would have never treated a guest the way I was treated at check in by the front desk agent. My bf and I were excited to get into the room because the property looked beautiful. There was a minor issue in regards to the reservation at front desk (which wasn't really an issue nor our fault but that doesn't matter) we were pretty much scolded for doing something the "wrong way" and she kept making unnecessary, sarcastic, and condescending remarks, it's truly not professional and really bummed out me and my bf for a while. I even called the front desk to speak to a manager and he basically "shrugged" and made me feel like an inconvenience. I would say it was just the front desk problem but my bf had the same to say of the valet staff. Expected a little better treatment for the price I paid.
"Times Square excellence "
There are a lot of very average hotels in manhatten. This isn't one of them. The renaissance is in my opinion the dominant hotel in Times Square. It's in prime position. The cocktail lounge looks over every thing. That alone is worth 5 stars Great staff. Big beds. In fact everything
We used Marriott points for this hotel, and glad we did. It's tired and needs updating. The elevator from the entrance to the lobby is slow and dimly lit, and the music is LOUD. Luckily there are only 2 buttons because you can't see them. The rooms may have been updated, but not in the last 5 years. Why they didn't put USB ports in places is beyond me. And if you want to use the blow dryer outside the bathroom, you need to move the table so you can plug it into the wall, not the power station on the table, It will blow the reset on the dryer. The location is perfect. Subway lines around the corner and within a block or two. Theatre district is right there too, which is always a plus for me. Some complained about the TV having lines, didn't encounter that in my room. The A/C certainly worked well, not a problem there. Staff was always ready to help with any questions and restaurant recommendations. Especially since our flight was early and needed a place to eat before leaving. Their restaurant didn't open early on Sunday. The deli 2 blocks away was great. All in all I was glad I didn't actually pay for the room as it was paid for with points.
"Excellent hotel, but not entirely during our visit."
We spent four nights at the Renaissance TS; August 9-12, 2017. The room was comfortable and clean, however due to some unexplained issue, they shut the water off completely on Friday night from 11:30 to 6 a.m.and shut the hot water off on Saturday night from 11:00 to 5 a.m. Considering that Friday and Saturday are nights when people normally stay out late, this was an inconvenience, since it would have been nice to take a shower after a long day out and about. It would have been nice if we had received at least an in room movie for free to make up for the trouble. We were also woken up very early in the morning by an alarm advisory from something happening on one of the floors, which I actually thought was great. It's good to know they have a way of letting you know when there is a problem. They do have mini refrigerators, Evian water bottles ($8.00 each), and the view onto 7th Avenue is great. The location is close to Rockefeller Center, Times Square, MoMa, Bryant Park, Penn Station, Macy's, Central Park, 5th Avenue, St. Patrick's Cathedral, and a lot more. I highly recommend the hotel even with its water issues, as I am sure this was an isolated event during our stay. We were treated very well and would gladly return. One thing...when entering, you will enter a small lobby and then will need to take an elevator to the main lobby where the R Lounge is located. The elevators that take you to your floor are across the first set of elevators. Taxi's were waiting at curbside, and boarding passes were easy to print in the main lobby, and free as well. There was no street noise that could be heard from the 8th floor. Regarding our stay, I will give Renaissance TS a rating of very good and not excellent simply because of the water issues we encountered. Overall, it is an excellent hotel and highly recommended.
"Great location and the Rlounge is a must!"
The location is in the heart of Times Square which is awesome. We usually stay at the Marquis but the rates were better here this time and we wanted to try something different. I am so glad we did if for no other reason, the Rlounge. The view from the lounge is unreal! We had apps every evening (3) before our shows. The food was delicious and the drinks were great. We had beer and wine and they have a very good selection of each. Because they do not have a concierge lounge, we were given vouchers for 2 small bites for every night we were there. We tried all of them and they were all great! There is a small market for water and any snacks or incidentals you may need "across" the street. Literally a 3 minute walk. 2 Starbucks close by (the one at the Marquis is very crowded so I would do the other one. The only thing that was disappointing was the the room had a lousy view (and it was an upgrade) and was dated. We are usually on the move most of the time so not a big issue but worth mentioning. We loved the "slower" pace compared to the Marquis. Mush more relaxing vibe here. 2 elevators not the maze at the Marquis. Overall, we would definitely stay again and we will be returning to the Rlounge FOR SURE!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM