RIAD AMANA

This Riad is a perfect location for everything. It's clean and the owner Frank and his housekeeper Fatima couldn't have made us feel more welcome. Frank was always on hand with advise of what to do and where to go. We didn't have breakfast booked but requested it one morning as was off to Marakesh early. It was simple but good. No complaints at all here. Paul and Sharleen

It's centrally located and the rooms are fairly nice, but this was the worst customer service I have ever received. I booked the hotel through Expedia and provided my card information. There was a mix-up with if the room had been paid for or not, and the owner thought my friend and I were trying to gip her of her money, which we definitely were not. We arrived at the hotel after dinner around 9:30 (we had already checked in) and she demanded the money. So we told her we had booked with Expedia and that Expedia should be paying her. Her English was limited, at best, so we had to use Google to translate from English to French. We went back and forth for 20 minutes about how we needed to pay because Expedia takes commission out, etc. She called a friend that spoke English, and we spoke briefly on the phone, but he only reiterated what the woman had said. He arrived shortly thereafter, and claimed he didn't understand English, but the real issue was that he wasn't used to two women talking to him as an equal. He said we were trying to pull one over on him because we said we were supposed to get breakfast, but we hadn't paid for it, but in the "included amenities" portion of the booking, it said breakfast buffet. This had been a reason we had booked the hotel, but we ultimately decided not to get the breakfast because it was overpriced and we didn't want to give the Riad anymore money. The man ended up cutting me off, didn't let me speak, and kept repeating the same garbage over and over. We asked them to call Expedia so that we could make sure my card wasn't going to get charged and they refused. Eventually the man left and Expedia called the hotel (after our family in the US called them asking for more info about our booking). The woman gave me the phone, but repeatedly attempted to take the phone away from me and almost hung up the phone once before I got the information about our booking that my friend and I needed. If you are looking for an uncomfortable and awkward situation, you should stay here. It was the worst part of my trip to Morocco.

Great place in good location right in the medina. The manager Fatima is a nice person and keeps the place very clean and tidy. The rooms are large and well decorated. Only complaint was the breakfast was a bit boring no fruit just bready stuff which the Moroccans seem to love. Also you don't get a key for the front door so you have to ring every time you come back but this wasn't really a problem for us. Otherwise would recommend it much nicer than a much higher rated Riad we checked out of on the first night as it was rubbish !

Riad Amana is located in the old Medina in Essaouira. It is really easy to find, about a ten minute walk from the Supratours office. Once you are there , you are never more than five minutes from anywhere in the Medina , it is about a fifteen minute walk to the beach. The hotel is a large house on three floors , we were on the first floor, our room ( Lilas) had an additional sitting room and separate shower facilities. The room is not air-conditioned but Essaouira has lots of cool sea breezes. We slept OK , a nice comfortable bed. Breakfast is a little basic but sufficient. The lady who runs the hotel, Fatima, is very friendly and helpful. Our room and the hotel were kept very clean and tidy during our visit. The hotel is in a great location for Essaouira.

This place has it all: great location, comfortable lodging and amazing service. Franck, the owner, Is a lovely man who would do anything to make your stay as enjoyable as possible. Fatima rules the house keeping with a smile and a lovely approach. If you come to this town, you have to stay here!