of TripAdvisor Travelers recommend this hotel
"Great localization, services and equipaments"
Located at Ponta Negra Beach in one of the best part of this beach, this hotel has a great service (staff), meals (half board + places for extras meals, drinks and snacks), well cleaned, and so. It is middle scale hotel, so far so good. You can also walk around to find mini markets to buy water and others things you may need. Multilingual staff. Poor fitness center, but you migh walk or run at the beach even at night (much better than using trademill). 3 excellents pools. A great hotel for couples or families with kids.
"Only the good location"
Rooms are old and in very bad condition, not clean and uncomfortable bed. The rooms on the 4th floor at least are old and need urgent renovation. We had 2 rooms for 9 nights, we change one of them for a suite, paying extra fee, and the bed on the so called suite were smaller than the regular room. The staff is friendly, our experience with the expensive food was disappointing, we had to wait one hour (yes...one hour) for one simple, small pizza. some times the restaurant for breakfast is chaotic, with no coffee or toaster or spoons... if we deserve any room upgrade for our +gold status on Expedia, we never got it, since we had to pay for the upgrade required.
Lovely place for relax. The hotel is right on the beach, you have to go down via a set of stairs though (the hotels are in a hill). At night you can enjoy dinner at the hotels restaurant with a wonderful breeze and view
"No consideration with people !!!!"
Terrible manager!!! No consideration with me and my husband. They don't care at all!!!! Also when we were having breakfast we saw a lot of 'baratas" at the restaurante and it was really disgusting!! I will never come back to this hotel again in me life! I prefer spend my money in a good place!!
"Rifoles Praia Hotel Hell"
my wife's parents that are 78 and 84 years old and I asked the MGMT if they would allow them to join and wave the $800.00R as we have spent over R$ 22,800 combined in our September trip and this trip for two weeks we have been here. The manager Carol said no and we would have to pay no matter what. Well I received news that I needed to say two extra weeks in town for business but I refuse to pay the high room rates and get denied what I requested for my wife's parents to attend for 1-2 hours. I have to ask where is the Customer Service for people like us that travel from the US and they would not even reduce the price for the party for 1-2 hour stay. I will NEVER stay at this hotel ever again!!!! Lastly, take care because in only one day 2 cockroachs went to my pants leg!!! And they were ready big and disgusting. I refuse to ever stay at this hotel Rifoles again. There are so many other that I am sure will provide the service that you pay for. I hope this will help you when choosing a hotel in Natal, Brazil. Happy New Year 2017
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM