Amazing hotel!Comment of S. Samuel , United Arab Emirates the 2016-09-09
Fabulous hotel very close to the Grand Mosque! I was surprised by how wonderfully situated this hotel was to the Mosque and a beach on the property. The pool was the largest I have ever seen in my life. The Arabian Resturant was my favorite place to eat for breakfast and dinner. The chandeliers in this hotel is a sight to marvel. Pool and beach service was amazing! You want for nothing at this hotel. Private Villa with pool are available as is a separate adult pool. Lots of activity and a great place to relax and enjoy the pool scenery. I was sad to leave this hotel and Abu Dhabi. The nice tall German man working at the Concierge desk was very helpful and answered all of our questions. Thank you Ritz-Carlton for a wonderful visit.
"A pleasant stay"
A beautiful hotel, Club Room was immaculate, the lounge service was ok a little lukewarm on the sincerity front. I would avoid the hotel when the children are on holiday the impressive swimming pool attracts families. All in all a good stay, you can't beat a Ritz Carlton bed
"Best Service at Great Location"
The service and the place was amazing. Luxurious room and was very clean and wide. The view of the room was as requested. People working there were kind and helpful. it has an access to the village and so you can also walk around the place and no need to leave the area. Quite for people who is looking for business meeting. The price is quite high for people with meduim/low income.
"5-Star Building : 2-Star Buffet"
Our Emirates car dropped us off at the Ritz-Carlton at about 07:00 - but luckily our room was available - which was great. The check-in and porterage to our room was very efficient. We were allocated 2276 - which was well appointed and spotlessly clean. We took a late breakfast/light lunch in the Alba Lounge - which was excellent. The pool area was pretty busy (UK Half-terms, so lots of children) so we went to ‘the beach’ and a very helpful member of staff ‘sorted’ a couple of loungers; fresh towels, umbrella; and complimentary ice cold bottled water (refreshed). Pre-dinner Cocktails at the Sorso Bar were superb. However, come sunset things took a turn for the worse when we went to the evening buffet. Noting the hotel was fairly ‘full’ we delayed going to the Giornotte Restaurant until several hours after service had commenced. Although the restaurant was fairly quiet the buffet on offer was an abysmal selection - certainly nothing like that indicated on the hotel website. There were no chef-stations, so the choices were limited to the ‘buffet troughs’ - and an unappetising offering it was. The poor hygiene standards of the staff didn’t help - we witnessed a ‘chef’ replacing a buffet plate with a kitchen-fresh preparation - only to scrape the congealed left-overs (of the depleted plate) onto the fresh. Clearly no concept of health and safety. We complained and were attended to by Mr Stephane Briand - Giornotte Assistant Manager by title on his proffered business card). Mr Briand advised that due to guest numbers ‘the chef’ had decided to cancel all buffet chef-stations that evening (and previous evening) - but it would be back to normal the next evening. We believed Mr Briand - but his promises were empty - next evening was simply dreadful - so we didn’t return for the rest of our stay - rather we took dinner elsewhere outside the Ritz-Carlton. A great shame really - as the staff were individually very pleasant and helpful; and the hotel facilities clearly have been a significant investment. However the hotel website (for the Giornotte) is blatant mis-representation - the actual reality is a 1980’s 2-Star Spanish Costa Brava Experience. We would neither return to the Ritz-Carlton nor recommend it. Upon check-out the reception staff seemed most hurt when we advised we would not return.
This hotel is without doubt the most fantastic hotel that we've ever stayed in and we've stayed in some fantastic hotels around the world. On arrival which was late ish 9.15pm the magical experience started, nothin was too much trouble. We'd upgraded to an executive suite which was located slap bang central to the hotel overlooking the pool with amazing views especially at night across the canal. The level of service given in every area of the hotel from the reception to pool side to any of the restaurants was above 1st class with three members of staff Rafiq, Sami, and Phae who's service and efforts to help should earn them a promotion! I must mention the restaurants from the breakfast to the high class dining we experienced and especially the Asian which we visited twice (pure class) and a must try if you visit even if you are not staying in this hotel. This trip was already for a special occasion but made all that more special by staying in this hotel (thank you) we will defiantly revisit
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM