Amazing hotel!Comment of S. Samuel , United Arab Emirates the 2016-09-09
"A Ritz tha's Affordable during UAE's hot season"
Beautifully situated on Abu Dhabi island's backstretch facing the estuary, this hotel has the landmark Sheikh Zayed Mosque and Wahat Karama monument facing it. Inside is some of the best luxury hotel service I've experienced, including having a friendly doorman greet this newcomer by name as I arrived.
Started off with a limo transfer and ice water waiting in the car. The hotel is huge and amazing, opulent and beautiful. Our villa overlooked the Grand Mosque and the sunset behind the mosque was a sight to behold. Villas are huge, clean and cater for everything you need...but don't touch the sweets in the jars or the chocolates as they cost a fortune. The staff cannot do enough to help, including offering a lift in a buggy when we were walking to the pool. Sunbedsvare prepared every day and the pool is refreshing whereas the sea is like a hot bath. The food is well cooked and delicious with plenty of choice. The chefs love to help and cook just as you request. Nothing is too much trouble. Can't praise this hotel highly enough.
"WORST HOTEL EXPERIENCE"
Management at this particular branch is worthless or even better, it is a management -Less hotel. I checked in on June 14 and end up checking out on the 17 to a different hotel. Rooms are on the tiny side for what they charging for, also the hotel is not fully occupied, I was still denied an upgrade as a platinum member to a better room or even complementary breakfast. I asked to speak to a manager and my request was denied since no manager on duty!! I should've read this hotel reviews before staying their. Don't waste your time and money.
"A great Ritz property"
Beautiful property with carefully planned architecture and design, including inlaid marble floors throughout the property in colors that I hadn't seen before. Felt very new. Dining options were great, as were pool and spa, which included a nice men's and women's salon where I was able to get a haircut. Staff was quite attentive and remembered our names
"Exceptional service but a few changes required"
The best thing about this hotel is the service. It is fantastic and I will begin by calling out several members of staff who made the trip memorable: Sajeesh, Harsh, Kirrsh, Bonny and Vikas. The hotel is a lovely property opposite the Sheikh Zayed Mosque and very opulent. The rooms are luxurious, large and everything you'd expect from a 5* establishment in the UAE. Points to note however which left us somewhat disappointed and lower my opinion of this place slightly: -poolside food is distinctly average and needs improving -half board only includes one restaurant and not all of them under a dine around scheme which most hotels do. This was a massive let down! The hotel management refused to budge on this - we had asked for certain disability and accessibility features for our room, these were not done The staff and their service are what make this hotel, improvements are required from a management perspective
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM