of TripAdvisor Travelers recommend this hotel
"Amazing resort~perfect for our honeymoon"
The Ritz Kapalua was a fantastic place to spend our honeymoon. The resort is beautiful and the concierge and club level staff went above and beyond to make our trip an unforgettable experience. I highly recommend the burger shack and the oysters at the Banyan Tree.
"Great Room but why is this place 700 dollars a night'"
Let me preface this review by saying this was our first time at a Ritz and the only reason we got to stay here was because we were able to use SPG points.With that said, I can not figure out why this place is able to charge what they do based on what they provide. There are plenty more options that are half the price of this place. The pool area is great, but this is on the wet side of the island so you are literally dodging the rain every hour. We were never cratered to like you would expect when someone pays 700 dollars a night. I hate saying that too because we don't expect to be waited on, but people that regularly stay at Ritz properties and pay that type of money deserve to be catered to. Save your money and stay somewhere else.
"Beautiful hotel and grounds"
We stayed here as part of a corporate reward, so our room was paid for. The hotel and grounds are beautiful, everything is really looked after. We had a ground floor 1 bedroom suite. It had 2 lanais with patio furniture, kitchen, living room with a pull out couch, bedroom, walk in closet and a 5 piece bathroom. A huge space for 2 people. The pools are pretty, lots of seating around them. We didn't have a hard time finding 2 lounges together at anytime. We did find it strange that the beach bar closed at 5pm. We tried to go sit down on the beach, (which is quite a distance away from the rooms) but were told no lounge chairs were allowed to go onto it. You could rent a lounger close to the beach, on the grass....$100 per day for the covered beds! The lobby bar can be quite busy and slow service at times. We waited 20 minutes for a drink one night when the place wasn't full. We did put a complaint into the manager, who compensated us for our 2 drinks. We ate lunch in the aloha lounge once. We both had the Kalbi-kojo bowl. It was delicious! Good mixture of fresh vegetables, kimchi and grilled beef. Expensive drinks at this hotel, especially mixed drinks and wine. Be prepared for at least $15 per drink. Overall, we enjoyed our stay, but wouldn't go back on our own dime.
The ritz is a wonderful resort and the rooms are fantastic. The only reason I only gave this a four is the cost for meals and drinks. They also seem to nickel and dime you for everything including chairs by beach. The rooms are fantastic and spacious and the staff very welcoming. Negatives: Expensive mixed drinks and wine - beer is ok No loungers on beach - only beach chairs and limited numbers Bar at pool closes at 5 pm Far away from better options for food, $20 cab ride. Again great resort but likely would not go on our own verses work subsidized. We had one experience of bad service at the lounge bar as the waitress just ignored us, but manager finally served us drinks at no charge. Tips: ABC store next door has everything you need including fresh and cooked food, wine, beer and liquor. Better option for lunch to save taxi drive into town.
"Great hotel - it's the Ritz...."
My wife and I stayed here on our last visit to Maui. The hotel is great; wonderful staff. Since it's a Ritz expect to pay! $40 for two drinks.... The onsite dining options are good but pricey - to be fair most of Maui is.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM