RIXOS PREMIUM BODRUM

It may be a 5* on paper but in reality this is a 3* hotel. If it was classed as 3* and then all good really - what you would expect. Staff we found to be friendly and pretty efficient. Food is ok. Facilities are ok. Entertainment is ok. Rooms are ok - but like many things just feel a little tired, some areas a little grubby, badly designed. Some examples' Poor finishing in rooms, quality of furniture cheap, kiddies high chairs old and grubby... Good points - lobby and bar impressive and immaculate, great little beach, plenty to wander around at and their little island is great (although little kabanas on there are overpriced). Now if all this sounds a little nit picky well with a 5* hotel you are paying for what should be the best. My feeling is this place is resting on it's laurels somewhat.... you find resorts like this all around the world. They may well tick all the boxes to get their 5* status but as said at the start - it's on paper only.

😔 We're very disappointed. Upon arrival it took them almost half an hour to show us around with a shuttle. We asked for a baby Cot before arrival. We ended up calling reception 3 times to get our Cot. The hotel is noisy, food is average mass produce. Few of the staff is trying their best to be polite and overall they seem unhappy. This hotel is anything but 5 star, such a shame they charge so much money for such bad services The only good thing about this hotel is the beach. The sea is crystal clear and there's a big pool for pool lovers . We won't be back and I'm sure you can do better than this pretentious soulless chain.

The Bodrum hotel of Rixos is quite well known not only among the upper segment facilities of Bodrum peninsula but also of the five star hotels giving fine accommodation in the Aegean and Mediterranean part of Turkey and in this regard it requires special attention, respect and very high expectations. Being guest relatively long time ago at one of Rixos hotels, I had somehow any initial preparation of what to expect, what level of service to look for etc. First of all, I would like to express my gratitude to the remarkable kind persons that had helped me to spend my time at this place as much stress less as possible: the young guest relations gentleman that greeted me initially and the two attentive Russian speaking ladies from the Rixos Spa, where I had the pleasure to spend a couple of hours each day in the afternoon, but also the lady that welcomes the guests at the main restaurant. Thank you very much to all of you. Further, I would like to express my highest possible admiration of the bakery section within the main restaurant. As a frequent visitor of Turkish coast I am aware of the outstanding quality of the bread and the professionalism of the hard working people that prepare miraculous bread, buns and everything you could imagine. It shall be definitely outlined the marvelous croissants (of extraordinary quality and remarkable taste), bread with dry fruits and seeds, and buns with cream with parsley, all of these tempting me each morning. Also the scrambled eggs offered are marvelous, right as they should be prepared and not with milk as they are cooked in the other 99% of the restaurants offering breakfast. The beach area although with fine sand needs to be cleaned a little bit more precisely, as well as the sun chairs. It contrasts the overall perfect housekeeping of the rooms and the common territories and the lobby part. The ladies that are cleaning the rooms are doing remarkable job. The fine dining experience shall usually be expected to compliment the stay at Rixos. The presentation at the main restaurant is of good quality, although the selection of olives is rather modest, quite not diverse and absolutely not sufficient for hotel of this class. Of the main dishes it should be emphasized the quail stuffed with rice, also the duck with sweet plum sauce, both of them of a very good quality. The sweets section was rather different in terms of quality each day. Only once a remarkable tiramisu was prepared and that was it. My expectations were for much more diverse selection. The soups offered were also more than average. Only one shall be highly marked: a white soup with smoked eggplant, white wine and cream. As an overall weakness of the cuisine is the usage of tomato paste which if excessively used could spoil the taste of the soups and main dishes. I do believe that most of the visitors dining at Rixos main restaurant have a high criteria for fine taste. The eggplants and zucchini main dishes were also very average with only one exception when the result was remarkable. Excessive usage of tomato, under cooked, no pleasant structure of the sauce. The waiter service of the main restaurant is not sufficient and probably is directed towards undemanding guests, which are in a hurry to eat and immediately leave the restaurant. It does not respond to a more relaxed ambient and is a factor that works for the poor performance of the overall service of the hotel. There are no cotton napkins for dinner, and this is my first time being in Turkey when during every meal time there are used only paper napkins. The evening activities at the hotel are oriented towards the local visitors, the music performed, which was actually too loud for me, the open air disco, are more appropriate to the taste of the Turkish guests. There is no drinks service at the disco, so be prepared for this, unless you decide to miss it, which is would highly recommend, as the experience there is of no value for a foreign person and I would not like to remember it. Unfortunately, absolutely no managers/supervisors monitoring of the operations there. The Rixos spa deserves a high evaluation in terms of services offered and the positive attitude towards guests on behalf of the ladies that are running this facility. The Sauna room is extensive and always in the afternoon available for use, without crowds of quests, very pleasant experience. A small oval outdoor relaxation pool is expecting you to cool up, before you repeat the sauna or better I would suggest visiting the steam room. The steam room a is rather relaxing place with perfect temperature for proper moisture and high heat relaxation. Again my deepest gratitude to the two Russian speaking ladies that did provide a kind attention to my requests during my stay at the spa. The need of sustainable service at the bars is something that needs a special attention. As far as at the beach the boys are rather friendly and do react almost immediately to the customers’ requests, the situation at the main lobby bar was quite different. Initially you might consider yourself a guest there that needs a glass of wine and nuts, perhaps. The next day you should extensively ask for the same, as usually no one will visit your table to take your order, and a glass is to be received without nuts, without even a smile. In this regard the poor service leads to the conclusion that there is no proper supervision or just no one cares about it. The overall look of the outdoor territories and gardens is good. Not excellent as a lot of cutting and cleaning is to be preformed in order to reach an excellent view. The state of the vegetation and the main pavilion of the nearby island need some additional improvement before it is ready to be seen by the hotel guests. Finally, as a place that do somehow try to represent the country and the Bodrum peninsula in particular, Rixos Bodrum probably has numerous other benefits to disclose to its potential guests, as well as to have the opportunity to reveal the true Turkish hospitality in a proper manner, including for the guests seeking a more relaxed and careless spending of their vacation.

Very very goood hoel.big rooms.good staff.speed wifi is low.nearly to city of bodrum.location and view excellent.7 resturent and 4 bar.uall services.free mini bar.i sugest this hotel in may travelling because of weather is very good . mr.gokalp aydin is very friendly and helpful .thanks rixos

The worst vacation anyone can think of. Zero customer service. 1) No A/C available in the rooms. ( we have lived there with FAN for 7days) 2) Poor Room Service( housekeeping). Rooms were dirty( they were only making the bed, not changing the bedsheets- even when it was dirty), ( not cleaning the bathrooms, nor changing towels or cleaning the floors) 3) Poor communication between their Staff and Guests. ( Language Barrier) 4) There were not managers available at the hotel until the 5th day. we had to talk to guest relation supervisor who did not know English well. 5) Not trustworthy, regarding the A/C, firstly, they told us that everything is perfect in the rooms, we are the only one that is complaining, and later promised to solve the issue, their response was: it will be fixed within 30mins; which was a lie. ( they kept promising us to solve it, which later told us that the issue can not be solved but will try their best to find a solution) 6) When we arrived at the hotel, No ENGLISH brochures were available, no guidance, no nothing. ( we had to find out everything on our own). 7) We have met a Manager, who was the entertainment manager, he told us that he is responsible for the hotel. we told him the issues that we have faced, and he promised to solve the problem and he took notes. He only offered one Cabana- beach access. But he did not solve the issue with the cleanliness, nor A/C. 8)Later, we met him again on the last day, and asked him to offer us something in return of the pain they have caused, he said we can offer you an airport transfer only if you leave us a good comment which we found it really appropriate to say. After all, we went through, this was not acceptable at all. 9)do not get me wrong I love animals, but cats being on the food stations is not so clean. There were too many cats on at the main restaurant, that is acceptable. but there were too many cats on the food stations at night between 12 am to 2 am which we have informed their staff about several times. Also, cats on tables. Can not stand it at all. 10)Insects in the rooms ( firstly because there were no A/C and secondly because of the dirt in the rooms) Choosing Rixos Bodrum was only because we loved the Rixos chain hotels. We had tried most them but this one was a big mistake. With weak staff and poor communication, they have ruined the representation of a Rixos chain hotel. I believe the staffs of a hotel is the important part of what makes a vacation memorable; even though we had gone through a pain on our stay, they could at least tried to make it up with something spacial, but they did not even bother to do so, what they did was bribing us in a way to not leave a real comment. Not recommended for people who wants to have a real vacation.