Excellent hôtel, l'accueil est chaleureux, la chambre romantique est jolie et spacieuse, l'espace bien être est très joli et agréable. Très bon séjour sans ombre au tableau.Comment of D. Françoise , France the 2015-08-19
"The Perfect Stay in Zermatt"
Zermatt was our first stop on our Switzerland travel adventure and we found it was the perfect introduction to this beautiful country. The perfect Swiss chalet,our rooms had a spectacular view of the Matterhorn...we couldn't stop taking pictures! The hotel staff were friendly and welcoming from the front desk clerks to the restaurant staff and of course the proprietor Paul Julen. The rooms and beds were very comfortable and the location of the hotel perfect. We loved walking into town every day and the breakfast buffet in the morning was wonderful. I would highly recommend a stay at Hotel Julen!
"Go somewhere else"
We stayed here one night in a superior room on the 17.9. looking for a nice romantic getaway in Zermatt. Unfortunately we completely wasted a huge amount of money here for a sleepless night. Besides of the most uncomfortable beds, run-down spa and ridiculous breakfast, they allowed some drunken teenagers hang around in the lobby, screaming at 1 am in the morning for more than an hour. My husband had to go down and yell at them to leave the hotel! The girl working at the restaurant, didn't care at all and she should rethink about her priorities. She told me she couldn't do anything about them, as they were not hotel guests. Seriously' You prefer to upset your paying hotel guests who spend over 500 CHF for one night, than to throw out 2 drunken teenagers'!' I hope this girl loses her job, she has no idea of responsibility. Also, we are still waiting on an apology from the hotel. The guy at check-out had of course no clue and told us he would investigate, but never got back to us. We cannot recommend staying here, there are plenty other great hotels in Zermatt where you can go.
"Beautiful hotel in Zermatt"
Beautiful Family hotel with child- and dog friendly staff. We had a beautiful chalet suite with a great view of the Matterhorn. They have a large buffet for Breakfast. Use the taxi service from Täsch to Zermatt.
"a very friendly hotel"
We ( family of four) stayed for two weeks in August at this Hotel and were very happy here in every way: the rooms were very clean and tasteful, the beds very comfortable and sitting on the sunny balcony on a sheepskin covered armchair in full view of Matterhorn and sun was perfect after a day's walking....All members of staff were very friendly and helpful; a special mention must go to our "regulars" in the restaurant: Loic, Jessica and Alex (and many others!) who were excellent and could not have been more attentive. The food (we had half board) was extremely good and well balanced (cannot say if it would suit vegetarians); the pool was very welcome during the (very little) bad weather we had. Family Julen is personally very involved and one feels well looked after. The location is very practical for all the lifts/cable cars etc., but at the same time one is slightly removed from the hustle and bustle of the very central shopping, train station etc. We certainly found the hotel an ideal base for two weeks of hiking and would recommend strongly.
"The place to stay in Zermatt"
This hotel is truly outstanding, with a warm ambiance, friendly staff, nice amenities, and all the charm one hopes for! From the generous breakfast to the elegant spa, views of the Matterhorn and proximity to everything in Zermatt, you can do no better than to stay at the Romantik Hotel Julen. I'll certainly be back.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM