"Rock & Roll "
Love this hotel since arrival till end of our stay. Easy check in, friendly and efficient services. The Superior Comfort in perfections dark rock and roll styles complete to play my favorite Rolling Stones with the bluetooth Marshall speaker. Love..love...love. Great locations and walking distance to many good restaurants, central train station and tourist shopping area. Highly recommend!
"We had high expectations..."
We stayed here this weekend for a mini-break for some quality time with my husband. The hotel is really nice but did not fulfil our expectations to the full I'm afraid. Our room was rather small but that was ok. We loved the overhead rain shower and the toiletries were of very high quality. The hotel has a very sensual atmosphere which is echoed throughout. We struggled with the fact that the room was very dark (even on maximum available lighting). The spa area was good ( the highlight was the area as you come off the lift where there are sofas and a great view). The actual spa area was very small and it was quite busy when we went. Overall, it is a nice hotel with good location, it just didn't wow us.
"Ok, but I expected more"
Maybe I expected to much, but I left and I was disappointed: - It seems only some customers get a glas of sparkling wine when they arrive - you get your keys and thats it - no one explains you something. - The bar is a smoking bar and if you dont wanna sit inside, you need to try to organise somehow your own drinks and sit in the lobby - the staff is ok, but there is not this special thing Nothing wrong to stay there, but you dont miss anything.
"Nowhere near as good as they think they are"
This hotel redefines the word "patchy". Some bits are good - getting the door opened for you as you approach (useful, because you'd be hard-pressed to work out where the entrance actually is if you'd never been there before), the shower is hot and the selection at breakfast is interesting and generous. So, there are bits and pieces which are good. And some bits not so good. Now, if I'm going to give one piece of advice here, it would be: bring a torch. This place is dark. It feels like the middle of the night in the middle of the day. Even after you've managed to work out the lighting controls in your room, you'll get no more than the equivalent of a couple of lit candles when turned up to max. I had 3 nights here, and I didn't manage a good night's sleep on any of those. Firstly, it was very smoky, even though it didn't appear to be a smoking room - there was no ashtray. If you are sensitive to smoke, you might struggle here, as I did. Second, the bed is not at all comfortable, and is made up with the most ridiculously shaped duvet and pillow. They are both square-shaped, but not big enough in the case of the duvet, and too big in the case of the pillow. I'm short - 5 foot 6 / 1.70m, and the duvet didn't cover my feet when fully opened. And the shape of the pillow meant that I couldn't find the right position - either the pillow is half-way down your back, giving you bad posture, or it half-suffocates you by wrapping around your face if you try to put your head on the edge. There a flashy-looking bar on the ground floor, but if you want to spend any time there, I'd recommend that you bring your own oxygen supply. There's more smoke than a dragons' bonfire in there. Service was very mixed. Sometimes there was a friendly welcome. When I used room service, they were very friendly and quick. Housekeeping was faultless - a very clean room (I think - I mean it was dark!) Other times they were gathered around in groups laughing hysterically at some in-joke (way to make your guests feel comfortable!) I didn't get an apology either when I (twice) had to come all the way back down from the 5th floor because my key card no longer worked. I stayed here because my company booked it out for a conference. This is just the absolute opposite of my kind of hotel, and I would never dream of staying here if I was having to choose and pay myself. Don't forget that torch!
"Fantastic service, great Spa, Modern clean hotel"
My partner and I stayed here for one night and were amazed by the hotel. At check in, we were offered a complementary drink and our bags were taken to our room for us. The room itself was modern, clean and comfortable. A great powerful shower and really nice bed. There were was also a bluetooth speaker, which was a nice touch. The Spa in the hotel is again amazing. Very clean and modern, great big Sauna and Steam room, Nice Jacuzzi and a water massage bed which we both loved. The spa is on the 6th floor and overlooks the town. The bar is also very nice, although expensive in my view. Drinks were freshly made infant of you, but at 15euro each, seems on the pricey side. We didn't have breakfast at the hotel, but again heard great things about this too. I'll certainly be returning to this hotel if I'm in Frankfurt again and would certainly recommend it to family and friends. How suitable it is for young children I don't know, but for us it was perfect!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM