Great experience. It is such a beautiful and relaxing place. Just what we needed. The staff was amazing. Very accommodating.Comment of H. Kirsten , United Kingdom the 2016-02-24
"Royal Treatment at Royal Palms!"
Love this hotel! The staff is delightful. The grounds are gorgeous and transport you to the feel of a Spanish "parador"-- old world charm surrounded by stunning bougainvillea.. exquisite fountains... lush greenery. The hotel provides every amenity imaginable. T Cooks breakfasts are wonderful! (Didn't have a chance to have dinner this time.) Service is amazing- thanks Kenny and Brian and all the staff. Terrific service! By the way, try the homemade muffins.. they're worth every calorie... and the daily homemade juices. Yum! Tyler was so welcoming and went above and beyond to accommodate and make my stay enjoyable. For business or pleasure Royal Palms is not to be missed!
"They Steal Your Money"
Tripple Check not only your bills but what they charge you on your credit card. When I checked out of Royal Palms they sent me a bill with mutually agreed room credits, However, in reality, I was charged an entirely different price. It has taken an insane amount of time speaking to the nonresponsive Hyatt billing department. Who wants an assignment when you stay at a hotel so you don't get money stolen from you' It is a shame that they did this because this was a nice hotel that we would have gone back to. The rooms were nice, dated but nice. The staff who didn't steal your money was lovely.
"Total Indulgence for Every Sense AKA Royal Treatment at Royal Palms"
Simply turning off Camelback Road into the Royal Palms property plunged me into another world. In the shadow of majestic Camelback Mountain, the cobblestone courtyard surrounded by palms (and yes, a Royal Palm tree), Mexican tile lining paths and a fountain, and a Johnny-on-the-Spot gentleman providing complimentary valet parking only hinted at delights to come. Eighteen of us from our neighborhood just across the Valley had come to Royal Palms for a 'Celebration of Friendship'. We had reserved the poolside cabanas for the day. Poolside service was as attentive and lavish as if we had reserved the Presidential Suite. We floated in the pool, had facials in the Spa, meandered the grounds with mature and lush vegetation, prowled the bars, restaurants, dining alcoves, noshed on complimentary beverages, guacamole and chips, and feasted on salads and sandwiches from the kitchen. Staff was knowledgeable about the history of the original 1929 home and was eager to point out special features or unusual specimens of trees and flowers. At day's end, we showered and dressed in the pool dressing rooms as we were going to the theater. Our package included full use of the Spa and pool dressing rooms. What did all the additional pampering and sensory service cost' Though we each tipped intermittently as we received a particular service, I didn't feel staff was working or hustling for tips...they seemed intent on insuring we were having a good time. With Royal Palms Inn as a backdrop, all 18 of us thoroughly enjoyed our 'Celebration of Friendship'. We left feeling rejuvenated individually and as a group. We each pledged to return for a romantic weekend with our spouse (or our spice)!
"Enjoy every minute!"
I went there to relax and to rest and to be spoiled every day! if you need the same place that I needed - book a reservation there ASAP! it is a really lovely location and everyone there is totally ready to make your stay the best!
"Lovely resort - very quaint and old world feel"
My husband and I stayed here for 4 nights. The hotel had a very old world feel. It was cozy and beautiful. Just lacking something I can't quite put my finger on. The staff was wonderful, very attentive and welcoming. I think the next time we go to Scottsdale, we will stay in a place a bit more modern - just not our style, but very nice.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM