MARROL'S BOUTIQUE HOTEL

Marrol's was a close 2nd of our 8 hotels that we stayed at in the Czech and Slovak republics. The location is great. The service was top notch. Rooms were very nice. I'd definitely recommend staying here, as I know I probably will I ever head back.

Staff was incredibly pleasant and couldn't do more for us. Superbly located--just a few blocks from the Danube ships and center city. Rooms are accurately "boutique;" breakfast is exceptional. Would be absolutely delighted to stay here again.

We stayed in this hotel for 3 nights. We came to Bratislava for a wedding of our friends who we havent seen for over a year. The rooms were really nice with various bathroom amenities, even bathrobe and slippers. The bed was very comfortable. The hotel itself has a great location. The only thing I was missing, was some wardrobe shelves to put our things to. In the wardrobe, there is only 1 shelf and then 2 bars for hangers. So you need to use the drawers at the table or at night tables. Which is a bit tricky. Normally I never use drawers in the hotel. We came home from Bratislava on Sunday and yesterday night I realised I left in one of the table drawers a bag with all the presents, that the bride brought me from South America, where she currently lives. I immediately called the hotel and the receptionist promised someone will contact me today. No answer until afternoon, when I called again. And was only told that they havent got any information from Housekeeping yet. Which is weird for a 5* hotel... Then I received an email saying: "... we are sorry, but the room was occupied, the guests just left so we checked it and didnt find anything. We also asked the chambermaid who cleaned the room when you left and she probably didnt even open the drawer..." This is a joke. In 5*hotel the chambermaids do not check everything' And what does is mean "probably"' She is not sure' And I left her 5 Euro tip on the table with a note "Thank you", because she helped me with the flowers for the bride that I kept in my room for the wedding. Overall, this has ruined my stay. Whoever stole the presents, it is the fault of the chambermaid. The Housekeeping needs training desperately. Such a situation cannot happened in 5*hotel at all!! I am really disappointed and I dont like this hotel any more.

Hotel has excellent city central location, stayed here for 3 nights. Rooms were nice and clean with a touch of luxury details, like complimentary bath salts. Staff was very polite and helpful, room service excellent. Breakfast has a wide range buffet style, but wasn't anything extra, had to wait ages for coffee and even when asked for, I had to skip it one day because they simply forgot about me. Also there was no free table available and had to wait extra time. Apart from the breakfast experience it was a smooth and comfortable stay.

The hotel is not exactly a 5 star. Rooms are well equipped but nothing special and the services offered are quite standard. I visited the Gym and it is really poor without a tapis roulant to start the training. I had no chances to visit the Spa because it was necessary to book it in advance (2 days in advance are not sufficient). Breakfast's room is not sufficient for all the guests: on Sunday morning I waited 5 minutes before having a table for having breakfast. To be honest I expect much more from a 5 stars hotel. The Staff was not really always helpful and in some cases too rude with the answers.