of TripAdvisor Travelers recommend this hotel
My husband and I stayed at the Sandlas Carlyle for our 2nd year anniversary. The resort was awesome! Jamaica was absolutely beautiful. The staff made our trip amazing. The resort manager Donovan welcomed us each morning with a smile and a huge, he is the best. The bartenders were awesome Lamar, Romario, Kristol, and Cassandra made the best drinks and had wonderful conversation. All the way way to the maintenance man Anthony who was super nice. We wil definitely we back and I recommend this resort to anyone looking to have a great time in Jamaica!!!!
"Cool place "
We just got back from the inn after 10 wonderful days. This was our first time at Sandals and we had great expectations. The airport lounge was a great start. Cold beer and sandwiches and no worries. We were greeted by our driver, we somehow got a private car to the hotel, and 5 mins later we were there. I won't sugar coat the hotel. It is dated, the rooms need work and the bathroom was tight. However, check in was easy breezy with a nice cold cocktail and a tablet to enter info. We arrived at noonish and our room was ready. The only other negative thing about the room was the patio furniture, the chairs need pads or something. On the positive side the bed was one of the most comfortable I've slept in. We had a side garden view and had no road noise issues just the nightly entertainment, which was bearable. What really sets this hotel apart are the staff. They are amazing. Jerome showed us to our room and gave us the lowdown. Cassie always had fresh mango for our drinks, and she was just the nicest person always smiling. Kristol at the bar and Lamar were also awesome. This hotel would be nothing without these great people and their ever positive attitude. I wish I could remember everybody's names but that might be a testament to how good the drinks were. We spent 3 days at the pool here just chilling and being waited on constantly. We had breakfast each day and the buffet always had plenty of bacon and the eggs Benedict were great. Room service breakfast was prompt and hot. Lunch at nibbles was never disappointing and dinner was always top notch. They even prepared curry goat especially for me with 24 hrs notice AMAZING. We never had a bad meal the entire trip. The shuttle service is very prompt and reliable and we never had a problem getting a seat. The 2 other resorts are very nice with great beaches and plenty of sun and shade spots. We liked them but were not unhappy with the shuttle taking us back each time nobody made a mango daiquiri like Cassie or Kristol. We ate at the Italian at mo bay, great rib eye steak perfectly cooked, and the royal Thai at the Royal Caribbean which had really tasty dishes. We also enjoyed the Cricketers pub which had some premium beers. We did get a dive in and the people and facilities were top notch most of their dives are 1 tank but it's included if you're certified. Unfortunately I hurt my knee so we only got the one dive in. Needless to say we didn't want to leave, but all good things come to an end. But we'll be back.
"Relaxing 6 night stay"
Where to start'' This place is such a quiet little gem! Granted I'm quite the character with my humor. We couldn't have gotten there without Mike and Amy from Dream Makers Vacation Services. Then comes the staff that works very hard at making sure one has all they need to make their stay memorable! From Doreen at the front desk! Which we had to make her work a little extra as Jet Blue caused us to miss our connecting flight due to delays and we had to stay an extra night after checking out, going to the airport and then coming back to the resort. To Anthony working hard. Then to have Cassandra filling our mornings and some evenings with endless cocktails. Floyd was there the other times and always making smiles and also not to be forgotten Dane and Romario. To Nibbles for always making sure he had extra Patties everyday. Then the morning staff were also great for laughs to get the day started before venturing off site. Housekeeping does a tremendous job at either cleaning or allowing you to just be if all one wishes is privacy! This will not be our last time staying at this resort and look forward to coming back! Mike and Rena
"First Class Service again !! Thank you x"
We have returned from our 2nd visit to the Sandals Inn. We had a great time. It was great that lots of people remembered us from our previous stays too which you would not get a in a larger hotel. The staff go over and above to make sure that you have a fabulous holiday. From the security guard, to the gardener to the bus driver - everyone is very welcoming and has a smile to help your day. Of course you build a great rapport with the bar staff and waiters/waitresses and it is a shame that they are the only ones who you converse extensively with but ALL the staff we came into contact with are a credit to the Sandals organisation. Having said that Floyd and Mario at the bar do make the evenings fly by. With their funny conversation humility and willingness to go the extra mile they make you feel like the most important guests there. The lovely Kimberly and the waiting staff were great too and thank you to Doreen for organising a first class meals for us as returning guests. Amazing !! We enjoyed breakfast on the balcony a couple of times and loved the Nibbles snack bar - the diets were well and truly out of the window!! We visited on the week of labour day again but luckily it was during the week and so we did not experience the difficulties with noise that we had in previous years. I would recommend this hotel to everyone (and have done). Once your busy day is over come back and have the entire pool to yourself !! Once the evening is over come back for fun at the bar! It never runs dry of cocktails or conversation. Back to the hum drum now but we will be back soon xx
"Another amazing stay"
First off for anyone who has poor reviews or complaints about this resort learn how to research your vacation! This was our third stay at Sandals Carlyle/Inn. The service is always amazing and the resort is always very nice and clean. This is a great quaint resort that is also walking distance from the downtown hip strip. While we were there we met Donovan the new manager who is definitely making some small updates and improvements, which is nice to see. Now for the amazing staff members at the resort, I would love to name all of them as they were all apart of making our stay special however I will just name a few who we were really close to on this trip due to the high frequency of our interaction. Floyd, Lamar and Romario at the bar were incredible like always all three knew my drink order and would keep it refilled without even asking. Kimberly at the Carlyle restaurant provided excellent service to us both nights we ate there, she also served us at the ssg Dinner and made sure to make our night very special! Even in passing she would say hi to us throughout the day and would make sure we did not need anything. One disappointment we did see this trip was the entertainment. Our two trips before Travis was part of the entertainment, he would bring activities to the day and keep the party alive at night. Unfortunately he is no longer a part of the Sandals team. Letting Travis leave was definitely a big mistake for Sandals. We were able to invite him to the ssg Dinner which really made our night special seeing our friend, thank you Donovan for making this happen. Finally I just want to say thanks to everyone I did not highlight on this trip but here are a few more amazing team members, Julia, Kayon, Christopher, Cameal, and Cassandra. We just left today, June 2, and we already miss our Carlyle family.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM