of TripAdvisor Travelers recommend this hotel
"Sandals Never Disappoints"
We just completed our 4th stay at Sandals Inn. Although this is their smallest property, there are plenty of reasons to stay here. First, the staff is second to none. Anything you want, anytime you want, the staff will bend over backwards to provide it. Most know and greet you by name within a few days of arrival. The rooms, although they could probably benefit from a face lift, are still spacious and comfortable. There are 2 other Sandals properties in Montego Bay which offer more excitement and more people, however, Sandals provides a shuttle to each of the 3 properties on a regular basis throughout the day and evening. So, if you'd like more options of things to do or places to eat, play at the other properties, or schedule a dinner at any of the many restaurants on the properties, but then return "home" to a poolside nightcap or have a lively conversation with other guests at the bar. The best part is, the Inn is far less expensive than the other resorts. We re-booked again for a longer stay next year.
"Anniversary Trip- Great Vacation!"
Sandals Inn (Carlyle) is a great resort for anyone looking for a quaint atmosphere with the best service. We had a very positive experience with all of the staff who went out of their way to make our experience great. The resort is small but this only adds to its appeal as it feels as though you get to know all of the staff very quickly and the staff takes an interest in all of the guests. We have been to Sandals twice at the smaller resorts and greatly enjoyed our time here. The bartenders- Lamar, Romario, Floyd, and Eric- were great and did everything they could to make our trip great. We cannot say enough about their exceptional drinks and great service. Doreen and Cameal was also very helpful whenever we needed anything. There were countless other staff who made our experience great (can't remember names). We would highly recommend this resort to anyone looking for access to the larger Sandals with a smaller, authentically Jamaican, resort atmosphere. Our return trip is already booked.
"Sandals Inn 2017 "
My wife and I just returned from out 1st vacation to Jamaica. We stayed at the Sandals Inn on the package where it was a 3 in 1 deal where you were also considered a guest at the Royal and the Montego Bay. And let me say, that's EXACTLY the way we were treated at every location. UNBELIEVEABLE TRIP !! We were blown away at the service at every moment of every day. They mean it when they tell you to do whatever you want whenever you want, even if that's nothing at all, and they will be there to assist you. If you want to lay in your room all day and night and drink and eat, they will bring you whatever you want, whenever you want it, as many times, back to back, WHATEVER, with a warm and welcoming smile EVERYTIME !!!!!! Pizza and shots on the beach' OHH YEAH, all day !! Snorkeling on a beautiful reef in 30 feet of Crystal Clear water and a fresh bannana daiquiri waiting at the dock !!! Awesome !!!! The best food ever at every turn of your head. The buffets are amazing but everything on the MENUS was as well. Everything was super clean at every location. The pools and swim up bars were awesome. Clean, fresh towells everywhere. The Sandals island Cabannas was a great all day "get away" and gives you another spectacular view of Jamaica.... being able to look at the Mountains all day was great. You have a butler for the day, who was a highly trained professional, that delivered our drinks while we floated in the water. AWESOME!!! Well worth the 150 bucks. AAA+++ 5 out of 5 stars, however you want to say it, we absolutely loved it and WILL do the exact same trip again as many times as we can. If you are a very picky person then yeah, sure, there are always some things you could nit-pick about. But if you open your mind and hearts to these people and their culture and heritage, you can have the time of your life. For the people wondering about the ganja......no worries mon'......its EVERYWHERE 😀😀😀 They want you to partake and have a great time, just don't infringe on any of the other guests that are not down with the herb and you'll be fine. The best thing to do is just WAIT TILL YOU GET TO YOUR RESORT .....its cheaper and better !!! Dont get me wrong, its ALL good that we found...... had some within 15 minutes😀..... but the best was at the RESORT. Once again, I "HIGHLY" recommend, with much RESPECT, The Sandals Inn, their amazing staff, and the Petite Penthouse Suite. YEAH MON
"Sandals = Scandals"
Sandals Customer Support (Sandals Resorts International) Nov 10, 11:56 AM EST Supplement for Air Canada Vacations: Totally false advertisement a 5-star hotel Junior Penthouse Suite is NOT a very small room 10 by 12 approx. no living room and no two stories. Have photos of Public beach and two videos of noise from inside room at around 2 AM. One video that is too long to send the whistling sound is atrocious. Could not sleep because of noise. Motorcycles, car alarm, traffic. Have to cross street to go to a public beach. Cannot find a place to lay down, just hundreds of screaming kids. Beach is full of people cannot go because you literally get attacked by people trying to sell you stuff. They won’t take no for an Answer. No elevator, extremely dirty pool cushions. For us a penthouse suite is a two-story suite or with a living room. Sandals Carlyle Inn Penthouse is a very tiny room. Louvres in bathroom where you can hear anybody talking in hallway. Room dirty, don’t clean coffee cups or empty coffee pot. The small creamers are so old they just curdle go lumpy in coffee. Small pool with jacuzzi not working. Tried to switch resort spent almost two hours of the phone trying to get hold of Air Canada Vacation to be transferred 3 times. Then AC gave us a direct number in Jamaica. Where we were told to call AC. Last night so busy with police moving traffic. People openly smoking pot. Oh, how small is bathroom; how about a 4-foot bathtub. If wife at mirror cannot open door. 3 days in a row patio door left unlocked. I do not feel safe in this establishment. Montego Bay smaller room, no safe, plus $100.00, lost a whole day trying to move. Air Canada said two free tours, now here they are saying one only as per voucher' Cutoff shorts with tears and t shirt at Cucina Romana where you are suppose to have proper attire. Because of Sandals advertisement I took 9 pair of pants, 13 Shirts Totally false advertising. A suite is NOT a tiny room. Talk about lying, Sandals will pick you up, advertising says limo, Bus, where porters want to get tips. Cabana’s on the beach are rented at $250 a day. If you want a romantic dinner for 2 on patio another $250. No one is using them. Left hand does not know the right hand. Conflicting comments every day. I just feel that every year AC is losing my trust. I can get for a week $5K USD FOR HALF THE PRICE AC charges. Don’t even think of leaving resort. You literally get assaulted by locals who won’t take NO. Sunday 22 Oct neighbour went downstairs to tell people to turn down music, security guard would not let him out between 4 and 5 AM. 25 min to get soft boiled eggs which turned out to be as hard as bowling balls. Never got a tour of this resort Saturday bus driver from MOBAY to ROYAL to MOBAY to Carlyle was driving like an absolute maniac. Tall guy fairly young. Everyone looking for seatbelts because all thought the bus was going to roll over. Carlyle Inn Food: advertised Tenderloin, not available. Bar, no lemon, no lime, no orange. 4 min. Boiled eggs are like marbles. This is a retirement home. This is a one-star resort only because of the friendly staff. Today Monday, A couple said after 9 Sandals they will also never return. Donavan Dobson, Cameal. Just excellent First night at Sandals Royal. Finally, after 11 days a good night sleep. Comfortable bed, nice room eventhough it’s not a suite. Told the AC agent if you cannot find a decent room put me on a plane back home. He said that would be $300 per person and if done through AC would be $900 per person. People with butler get reserved beach chairs and they take two other chairs in the sun.others just walk around looking for chairs. Every single umbrella is reserved by butlers. Bar tender at beach name start with Ajkani drinking beer while I’m waiting for one. Food much better, quality, quantity and variety. Will never return to Sandals. Worst Holiday ever As of 31 Dec. 2017 I will have stayed 160 days outside Canada and approx. 40 in Canada.
"Got married at Sandals Inn"
A huge thank you to the staff at the Sandals Inn/Carlyle for doing an amazing job with my wedding. I got married at the Sandals Carlyle 10-29-17 during my week long stay and it was awesome. The wedding planner (Shanique) did a great job executing my vision and kept me a stress free bride; I cant thank her enough. The photographer (Shane) captured all of the beautiful moments between my husband and I as well as all of our guests. The resort staff (Sadiqe, Donovan, Doreen and Jerome) were so helpful and the bar and kitchen staff (Cassandra, Floyd, Romero, Andrew) definitely took care of all of us and kept drinks and food coming. Though I ventured to the other resorts (Mo Bay and Royal), it felt like coming home when I would return to the Carlyle. One of the shuttle drivers (Winston) chatted with us and told us things of interest during our rides in between resorts. All of my guest stayed here as well and had great things to say. I chose the Carlyle because it was the most budget friendly for a destination wedding with 25 guests. I wanted to make sure that my guest got a great value for what they received and I was very pleased. I would stay here again.! thank you for an amazing experience.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM