SAPHIR HOTEL & VILLAS

This is almost really 5* hotel. Date of departure' My wife was sad. Me too. Very nice vacation, attentive staff, good location, water slides, tasty food. Thank you all. We have room in new part (deluxe rooms) and we appreciated that (serenity, space). What to improve' Some little things: wifi works bad, music was sometimes crazy and selections of fruits could be a little bit better.

Family type hotel with very friendly personnel, gorgeous garden, big variety of food, several places to eat during all day, ice cream twice a day, lots of activities in day time as well as in evening. Good infrastructure around as it is situated in the Konakli city. Big seaside, several pools always a pleasure to relax at, Villa deluxe room i stayed at, has perfect sea view, is spacious and has big balcony. I would recommend it not only for families, as there is very nice club nearby. Also it is very easy to reach nearest bigger city with local transport. Hotel has it all, i would gladly come back and recommend it to my family and friends.

our 3rd visit (may 6-14, 2017). the territory is still grean and clean. the guests this year are mainly Lithuanian, Ukrainian and Russian. i already have 2 reviewes for this hotel here, so i shall update only about this year differencies. Wifi was really poor. when needed - you should go to reception, but so do a lot of other people at the same time. so i enjoyed it in the morning only. which was ok with me, since i came looking for the sun and sea and not for Wifi :) the food was ok. but if you want to get strawberries you have to come by the dinner opening ;) "big families" have them all...(the same was with ice-cream, but we are also Russians and know how to get what we want :) ) the air conditioneer was off, but with the open balcony i didn't need it at all. cleaning was daily, we left small tips every day, our friends didn't - the quality was ok in both rooms. separate "thank you" goes to the SPA center and pesonally to Farukh, who made my back straight and strong again. and to Maxim, who knew how to fix the painful hand of my friend .. ladies in the SPA were really friendly and helpful, even when we needed to change the kid's towel out of schedule (this time they do it 3 times a week only, the only minor minus of this year, which we quickly found a way how to manage). so Thank you, the management, the animation team (zumba next to the beach was really driving and the kid-club was full). the only unfriendly person i met there was the "hotel guide" (Azur' don't even remember his name now) of our travel company, who became quite aggressive (and rejected to help to get the requested vouchers from the reception, where we left them a night before upon arrival) when we told him that we don't want any excursions and do not want to hear the "welcome meeting" in the 4th time in this area. but i forgot about him as soon as we turned out and left him there. for those of my country-mates who think "if its safe, if its OK" - its the same as it was 2 years ago, nothing significanly changed there, if only become better and a bit cheaper in some issues. we had really good week and we for sure will be back :) this year we had a flight to Alanya, not Antalya and it was really pleasant. Air company Royal Flight, the service was good, no delays. and significanlty faster to the hotel from the airport comparing to Antaliya. Though the duty free shop is very small there :)

Recently returned from the Saphir Hotel with my girlfriend and our friend, we were the only 3 British in the hotel for the entire week. This hotel is heavily geared towards Lithuanian and Russian guests - this becomes more evident at meal times when all other nationalities pile plates higher with food than you have ever seen. The hotel reception staff were shambolic, a real difficulty communicating in English as non of the staff speak any English.... HUGE communication barrier across the whole hotel. Bar staff and restaurant staff are rude, unfriendly and aggressive! Despite tipping in a bid to get good service! No air conditioning in the rooms as this is centrally controlled via the hotel management who basically don't want to turn it on to save money. The deluxe villa is a joke and not worth paying extra for... air con fixed at 21 degrees... basically the hotel management control your comfort! House keeping were sloppy, we were informed bottled water would be left daily in the room; this never happened ... we were even left without clean towels and toilet paper at times! Food is ......terrible and repetitive and that's if you can get a look in with the other nationalities! The hotel is CRUEL towards animals and the hotel sees around 6/8 big birds caged in a small box for kids to bang on and upset them... not once did we see food or water for them... please PLEASE release them!!! Simply, for British guests ... this hotel is just not worth the visit - the only positive which I can give the hotel and that warrants the two rating is the animation team who try so hard to make you feel relaxed!

Excellent hotel. A very good hotel for families with kids. A very big bar at the pool. The rooms were good. The animation team was great. The food was very tasty. The hospitality was very good. Clean, big, great