"Small faults don't compromise the experience."
Serhs is a good hotel, but not a 5 star one. The views are beautiful, it has good food options (the free breakfast is very good!) and it is clean. However, there are small unpleasant details like pool umbrellas not opening, or cushions on the pool chairs in bad condition and bad internet connection. Some of the employees are extremely nice, especially Japan, the guy that makes "tapiocas" at breakfast time. He is one of the happiest and nicest people we have ever met! Overall Serhs is a good hotel but, if you are driving a car, be careful when you are on Via Costeira, the road where the hotel is located. A lot of locals warned us about robbers trying to stop peoples cars over there.
was met in reception by willian, lovely person, spoke with leonardo and he said it was ok to enter and drink/eat by the pool, maxwell and jefferson were taking care of me at the poolside, was a great day, not over priced and great service, yes i would go back as it was a wonderful experience
"3-4 stars by American Standards"
I'm giving this hotel 4 stars instead of 3 due to the amazing views. But beyond the views and location this is not a 4-star hotel. Certainly not 5. My main gripe is the overall upkeep & cleanliness of the property. It's not falling apart or filthy but the detailing is not there. As for service, The staff is friendly and eager to please but very few aside from the front desk speak any English. We stayed in one of the penthouse suites which was fine. A little dark and not as clean as I expected... shower door was grimy, bathroom mirror was spotted, just details in general. The included buffet breakfast was delicious but the dinner buffet was a disappointment so we went a la carte after that. I expected there to be more nightlife but that was scarce. A piano & bass played in the lobby bar which was nice but few people enjoyed. Overall a nice hotel but I wouldn't travel far just to stay here.
"Not a 5 Star Hotel"
We came to Sehrs Natal Grand Hotel for the 7th of September 2017 holiday. I am Brazilian, but not really a big Northeast of Brazil fan. But as my mother loves Natal, I've decided to give it a chance. The hotel looks like a 5 Star, but service, room and food are for sure a 2 or 3 Star... the staff are very friendly, but they seem not prepared to welcome the guests adequately. As we did the half pension, breakfast and dinner were buffet style, but not the best buffet ever. Lunch, you can not count on having a great seafood feast, as the a lá Carte menu is nothing special. There are a couple of good restaurants at Ponta Negra that you can have a good seafood meal: Camarões Restaurant or Farofa D'gua Restaurant (this one offers free pick up and drop off to the Hotel). The hotel does not change your bed sheets unless you take them out yourself and leave them in the floor. I've called guest services and that is what they told me, I've asked her if she could let the cleaning lady to change my sheets and she told me that she could not and that I had to do it myself, and leave the sheets on the floor. I've never heard a hotel that make their own guests undo their beds. For all the reasons above, Sehrs Natal Grand Hotel would not be a place I would come back to.
A wonderful and incredible hotel in Natal, where I had the honor of being able to enjoy this beautiful paradise. Super, I'll be back. Because when we like something we always want more. Sincerely, Arnold m.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM