During reception we were attended for a few reception staff. to much time waiting. that promove a Delay in check in. At the first they want to relocate room that was arranged. Tourist attractions or places are unknowing. Poor room cleaning.
I travelled with my mother and 2 kids (6mo & 3 years). We had a great time from the checking til check out. Staff extremely cordial and polite. Food quality from 1/2 board option is very good. And by the way, the breakfast is outstanding! Great assortment of fresh fruits and local treats. They were very fresh and were tasting delicious! Room was always very clean as well as all the hotel common areas. I can't say anything but thank you to Searhs team for provindibg us an amazing service and experience!
"Felt like a cruise ship on land!"
SERHS Natal is a large resort. We had a junior suite and although it was nice with 2 bathrooms and plenty of space, it felt a bit worn (i.e. stains on the couch, patches in the walls, etc.). The pools are great for kids and water dancing/aerobics, but not for relaxing. There were too many people on the decks that it was not easy to get a seat. Our children had fun, but we were lucky that they did not fall and cut their chins, heads, etc open. Several kids slipped from the wet deck and needed stitches. Food is weak at best. My wife got sick from the room service. I would advise trying to eat at some of the local restaurants that are reasonably priced and a few dollar Uber trip away. Not a bad place depending on what you are looking for.
"Great Hotel on The Via Costeira!"
The hotel has a great location; it is beautiful and the rooms are very nice. The service by the pool is "ok". There should be more waiters making the rounds seeing what guests would like to drink or snack on. The person dispensing the towels is very nice and friendly, as well as most of the employees. The front desk personnel is awesome! However the Security Guard across the Front Desk was very rude and unprofessional. A friend of mine, from Natal, who went to pick me up at the airport wanted to see the pool area, and since it was my first time at the hotel, I also wanted to see it. The way he talked to us, using the excuse, that he was "only doing his job" because it was CarNatal and the hotel had extra security in place, was embarrassing. My friend is a professional, who lives in Natal., and I ended up apologizing for the rudeness of the Security guard. You would think that we were a pair of ISIS terrorists only because I wanted to show him the pool area. other than that incident, I have no complaint about the Serhs; however, the guard, needs more Customer relations training.
"We have been back home in Natal"
We have been back in Serhs Natal Grand Hotel in December 2016. This was for the 12th time. We were once more warmly welcomed by the hotel staff. All staff from the Bellboys, the cleaning lady for our room as well as the cooks at the breakfast restaurant but especially by Jaoa Cruz Melo from guest relations and Inez Xavier from the front desk / reception area made our stay as being back home. We love staying at your hotel and seeing all people once again, The hotel management can be proud of its employees as the employees are proud working for the Serhs group, Best prove is the fact that each year we recognize a lot of the staff and we know that a great number of them are with the Serhs group since the opening of the hotel. Also the refurbishment of the rooms and suits is looking very well, the rooms and suits are looking much lighter now. Once again we loved staying at your hotel once more and are looking forward being back next December. Kindest regards Bernadette and Guill Cox.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM