Shangri-La Hotel - Kuala Lumpur

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia - City Centre
4.6
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Horizon Club, Club Room, 2 Twin Beds
419 sq ft
Complimentary tea & coffee
Mini-bar
Bed turn down service
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Horizon Club, Club Room, 2 Twin Beds
Flexible Rate
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Deluxe Room, 1 King Bed
398 sq ft
Bathrobe
Bathroom Amenities
Shower
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Deluxe Room, 1 King Bed
Flexible Rate
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Executive Room, 1 King Bed
419 sq ft
Wheelchair accessible
Bathrobe
Bathroom Amenities
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Executive Room, 1 King Bed
Flexible Rate
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Family Room, 1 King Bed (Premier)
861 sq ft
Bathrobe
Bathroom Amenities
Shower
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Family Room, 1 King Bed (Premier)
Flexible Rate
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Executive Room, 2 Twin Beds
419 sq ft
Baby cot
Complimentary tea & coffee
Mini-bar
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Executive Room, 2 Twin Beds
Flexible Rate
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Premier Room, 1 King Bed (Selection)
861 sq ft
In-room safe (laptop compatible)
Laptop-friendly workspace
Air conditioning
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Premier Room, 1 King Bed (Selection)
Flexible Rate
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Executive Room, 1 King Bed (Business)
419 sq ft
Internet access
Flat Screen TV
Cable/satellite TV
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Executive Room, 1 King Bed (Business)
Flexible Rate
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Family Executive King
796 sq ft
Bathrobe
Bathroom Amenities
Shower
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Family Executive King
Flexible Rate
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Premier Room, 2 Twin Beds (Selection)
861 sq ft
Bathroom Amenities
Shower
Smoking and Non-Smoking
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Premier Room, 2 Twin Beds (Selection)
Flexible Rate
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Horizon Club, Executive Room, 1 King Bed
419 sq ft
Bathrobe
Bathroom Amenities
Shower
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Horizon Club, Executive Room, 1 King Bed
Flexible Rate

Location

A stay at Shangri-La Kuala Lumpur places you in the heart of Kuala Lumpur, within a 15-minute walk of Suria KLCC Shopping Centre and Petronas Twin Towers. This family-friendly hotel is 0.7 mi (1.2 km) from Pavilion Kuala Lumpur and 0.6 mi (0.9 km) from Kuala Lumpur Convention Centre.

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia - City Centre

Amenities

Transport Services

  • Airport transfer
  • Limousine service
  • Shuttle service

Dining

  • Restaurant
  • Breakfast
  • Bar
  • Pool bar

Sports & activities

  • Golf course
  • Tennis court

Reception services

  • Reception
  • Concierge
  • Currency exchange
  • Luggage storage
  • Ticket counter

Parking Facilities

  • Private parking
  • Valet parking

Business facilities

  • Business centre
  • Computer hire
  • Conference facilities
  • Mobile telephone hire
  • Secretarial

Wellness facilities

  • Spa
  • Massage
  • Indoor jacuzzi
  • Sauna
  • Hammam
  • Fitness centre
  • Yoga studio
  • Beauty salon

Entertainment & Leisure

  • Outdoor swimming pool
  • Kid's club

General services

  • Wedding
  • Wi-Fi
  • Babysitting
  • Multilingual staff
  • Complimentary tea & coffee
  • Butler
  • Daily newspaper
  • Doctor on call

Cleaning Services

  • Laundry facilities

General amenities

  • Air conditioning
  • Elevator
  • Garden
  • Safety deposit box

Conditions

Check-in/ Check-out
Check-in 02:00 PMCheck-out 12:00 PM
Credit cards accepted by the hotel
Visa, MasterCard

About this property

Location
Malaysia>Kuala Lumpur>City Centre
Number of rooms
662
Shangri-La Hotel - Kuala Lumpur

Reviews

  • Tripadvisor Reviews (9282)

4.6 /5This average is based on 9282 reviews

Cleanliness
Sleep quality
Value
Service
Location
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Wander53603703026 Dec 2025

Hugely overrated

Wi-Fi is horrendous service is horrendous rooms r outdated. Very poor experience overall. Took 40 mins for eggs to come in morning; didn’t clear out in room dining which was had at 2 until 9 even thou...

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Nina J Dec 2025

Medium Experience

Very nice people and I enjoyed the Christmas decor, but I was underwhelmed with my room. The fruit was nice but the bananas became too ripe and was not replaced. The bookmark was okay but I prefer a t...

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Adam P Dec 2025

Simply The Best

I have had the pleasure of staying here many times, the welcome is always warm & genuine, the facilities superb, this trip coincided with my birthday & all the staff went the extra mile for me, I am l...

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Sherpa61419391567 Dec 2025

Great hotel and great staff

The hotel was nice and staff was super friendly and very family oriented vibe. Lot of kids activities that can be done. Would recommend others to come Thank you to the superb staff hairul azman, ariff...

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M
ManateeGoodDogUnited Kingdom Dec 2025

Great stay

I've stayed here on many occasions over the years and it was generally very good. An visit earlier this year was less enjoyable and I'd more or less crossed it off my 'must stay' list whilst in KL. ...

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