"Classy hotel. Superb staff."
This is a great choice in KL. I arranged an airport pickup and was met promptly at the airport by a very courteous representative. At the hotel I as was escorted from the car to my room where check in was carried out quickly via iPad. My room was beautifully appointed, in fact the whole hotel is very classy. Breakfast was superb with lots of a choice and a lovely peaceful setting by the gardens. The pool area is a haven of peace. The Complementary iced water was much appreciated. The hotel is in a good location. Easy walking distance to the Suria Mall and Petronas Towers. Thanks to all the hotel staff. Everyone I met was friendly and helpful. I would definitely stay here again when in KL.
"Lovely hotel, great location, great service"
We arrived very early in the morning after an overnight flight knowing that our room would not be ready until the afternoon but hoping we could leave our bags. They were amazing! We were given breakfast and within an hour they had found a room for us! We had decided to splash out and had booked a club room and it was worth every penny, it just for the room but for access to the club lounge. The staff were wonderful, afternoon tea and cocktails and canapés were included and were delicious. The location was great for exploring the city on foot and by monorail. The hotel also had a taxi rank where it was really easy to arrange a ride to wherever you wanted. At the end of our long weekend out flight wasn't until the evening and we were allowed to keep our room until 4pm. Loved it and would highly recommend it.
"Checked in at 2AM, everything was outstanding!"
Stayed 3 nights at Shangri La KL and it was an excellent choice of hotel. Location was central to all the attractions and restaurants. Rooms were brilliant, spacious with excellent facilities, coffee machine, fridge, bath and shower as standard in club rooms. All including a wide range of complimentary toiletries. We stayed with breakfast only and they had a great selection of foods ranging from international cuisine to local Malaysian dishes. Everything was kept fresh, quickly replaced by the kind and hard working chefs. Dessert selection at breakfast was amazing! We travelled as a large family, group of adults and kids including an infant. Booked several rooms and nothing was too much trouble for the staff at Shangri la hotel Kuala Lumpar. The team on check out kindly allowed us to take breakfast away due to our busy schedule. That was a very kind gesture especially as we were traveling with children in our family group. Would definitely stay at the grand Shangri la hotel on my next visit to KL. My only regret we didn't stay long enough, see you guys soon in'sha'allah. Thanks again Hussain Family May 2017
"A beautiful hotel but some rough edges..."
This is a stunning hotel in a perfect location. Service is outstanding. So why does management throw it all away on small items - pathetic minibar, weedy hairdryer and towels of a size and quality that you would find in a Novotel'
This is the hotel of our choice when in Kuala Lumpur. Very good location and property quality from lobby to rooms. Staff are pleasant and welcoming. Newly renovated Lemon garden coffee house where breakfast is served is attractive and bright. Only comment is some untrained staff in the lemon garden who were gathered, some 5 of them around mid afternoon and chatted very loudly among themselves. Used the lobby lounge for drinks, Lafite for lunch and Zippangu japanese for dinner. Will make separate comments about these.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM