of TripAdvisor Travelers recommend this hotel
"Amazing hotel with very nice facility"
The hotel is amazing by all meaning, very nice location with nice sea few, for horizon club free drinks all the day, free breakfast, free food in the evening from 5:30 pm- 6:30 pm but extended to 7 or 8 pm. Very nice friendly staff everywhere in the hotel. Very clean and comfortable rooms. Easy access to the hotel.
Cheerful, warm welcome from Staff as car pulling up, then again in the beautiful foyer. Reception, like Concierge very accommodating and helpful during three(3) night stay. Room clean and spacious, including large balcony. Housekeeping diligent and always thorough. Breakfast buffet amazing, variety of quality choices, attended by many friendly staff, some preparing/topping up, only too willing to offer assistance....then option of eating outside, a must do; area still shaded by building and wait staff will bring drinks/coffee. So peaceful, looking straight onto water and across to Sheikh Zayed Mosque. Sheikh Zayed, "founding father of UAE", incredible man with such foresight, education for all, green desert +++++ Definitely worth visiting!
Just waiting to depart (with heavy hearts) after an incredibly calm and relaxed seven night break at Shangri-La. Impeccable service, fabulous location, excellent position and your every need (and those you weren't even aware of) catered for. Sofra BLD buffet restaurant serve every item imaginable at all times of day. Chocolate fountain and ice cream cornets for breakfast; no problem. Sushi and roast beef at dinner time - absolutely! Pool bar and Lobby bar offer amazing cocktails and much more besides. Authentic, quality Chinese menu at Shang Palace. Pools are immaculate. Pleasant stroll to nearby Souk. Spa and canal add even more to the to do list. Gardens and housekeeping are perfection. Above all, the entire team are phenomenal. Management truly care and this is passed on to their hard-working teams. We watched team members deal with demanding and often rude guests with grace and aplomb. We did not come across a single team member who in any way let down the hotel - we suspect that they love Shangri-La as much as we do. It would be lovely to name particular staff who added to our enjoyable stay but we trust they and their managers know who they are! Past reviews mention costs - there are no surprises and we couldn't question the value for money. Shangri-La are not a budget chain - they are high end hospitality and they know their business well! Thanks to all the team for a special and memorable break (and some amazing photos c/o the breakfast team!).
"Breathtaking Resort & Hotel!"
Room: One of the best rooms I've ever stayed in. Room Number 331 has an awesome view of the beach and of the Zayed Mosque. Very spacious and well designed for a leisure stay and even business stay. For a family of 3 (with our baby) it was spacious enough for a crib and my baby's stroller. We didn't feel any discomfort in the space provided. Service: In all aspects and departments, the hotel staff is very well trained. I'm providing my experience based on the fact that I am a Hospitality Training Specialist. The only place of improvement would be the Pool Bar Staff. I need to praise the Front-desk staff for being so hospitable; especially two of them, Hajar and Candy (Morning Shift on November 14th, 2017) Hotel Atmosphere: All in all, AMAZING! Beach: Very pleasant and relaxing :) Pool Bar: The food was great and one of the waiters named Gamal was so kind to make a kid size pizza for my one year old to eat even though it wasn't on the kid's menu. (It should be added though; every kid loves pizza). Breakfast Buffet: Unbelievable! From presentation to taste and to hospitality :) No complaints whatsoever. Concierge & Valet: So helpful and kind! I have to praise Siju for helping me out with my baby and all her stuff! He really was remarkable in terms of customer care!
"Luxury stay, exceptional hotel "
We traveled as a family (3 generations) and booked Horizon Club. This is a beautiful hotel; luxury fittings, clean and comfortable. The buffet is one of the best we have seen; a huge selection of very fresh and some cook to order food. Horizon club excellent as always. The children loved the boat trip along the canal and the pools were good and not overcrowded (cold drinking water given out in cool boxes!) Sea very warm. We would return.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM