of TripAdvisor Travelers recommend this hotel
"Superb Hotel in beautiful gardens"
This hotel is very well managed. The staff are very attentive and helpful and everything is done with good grace.The lobby and bar areas are spectacular. The breakfast was very comprehensive and well presented.We didn’t eat any other meals there but they were available. The hotel is set in beautifully maintained gardens with an attractive orchid house.It’s a little out of town but taxis are plentiful and reasonably priced.We would highly recommend this hotel.
Just spent two nights at the renovated Shangri La Hotel Singapore. Receives aan upgrade when checking in. What a difference. The room was completely up to date. As always a nice stay. Beautiful view from the 24th floor. Also the Horizon Club received aan upgrade.
A most wonderful place to stay at. Definitely would stay there again. Service was excellent and hotel was very clean. It is walking distance from the centre. Although I didn’t swim but swimming pool looked amazing. They seemed to do water aerobics in the morning for who ever wanted to join in. There were restaurants and coffee shops in the hotel to suit individual needs. Truly loved the place .
"Lousy Concierge with no sense of customer service"
Shangri La had never failed me in all the countries that I had stayed with them but this was totally disappointing! I was celebrating my wedding anniversary and my wife birthday yesterday at Chi Spa. We had a 1.5 hour massage which I partially paid via my Golden Circle points. After paying the final bill at Chi, I requested for a complimentary car park coupon which I was given one by the Spa counter. Then when we were exiting the car park, the complimentary ticket machine read my coupon as expired. I took a closer look and it was indeed expired 2 days ago. Hence i parked my car and headed to the concierge at the lobby instead of going all the way down to the Chi Spa which was 2 floors down However, I was totally shocked by Mr Rajagopal Rajkumar (Chef Concierge) who refused to exchange my complimentary car park coupon. He stated that the Shang and Chi Spa were different. I was surprised and had no choice to head down to the Spa. The Spa counter lady was so sorry about giving me the expired coupon but was surprised that the concierge refused to exchange as Chi Spa belongs to the Shangri La. After taking my coupon from the Spa, I went back up to ask Mr Rajagopal Rajkumar why did he refuse to exchange. He was not apologetic and stated that the Spa coupon was for 3 hours of complementary car park but the Concierge was for full day. Hence he could not exchange. I mentioned that I did not even spent 3 hours in the Hotel, what's the difference between the complementary coupon issued by the Spa or the Concierge' And he did not even ask if I was in Hotel for more than 3 hours. I was so angry that I asked for his name and he gave me his card. Again... not a single "Sorry" was mentioned. If I was not in a rush for my lunch appointment, I would had called for the GM or Front Desk Manager to sort this out. Totally disappointed with Mr Rajagopal Rajkumar, the Concierge and Shangri La. I hope that this type of lousy customer service can be sorted out!
"Old business hotel "
I don't like the scent of the lotion, shampoo and conditioner. I remember the room I stayed is average, small and dim. The highlight is the bar on top floor of the hotel. The hotel is located in a residential area and there's no shops around the hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM