Shangri-la Hotel Surabaya

120 Jl. Mayjend Sungkono, Surabaya, Indonesia
4.4
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Executive Room, 1 King Bed
527 sq ft
In-room safe
Telephone
Smart TV
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Executive Room, 1 King Bed
Flexible Rate
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Horizon Club Deluxe 1 King
376 sq ft
In-room safe
Telephone
Smart TV
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Horizon Club Deluxe 1 King
Flexible Rate
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Deluxe Room, 2 Twin Beds
376 sq ft
Wheelchair accessible
Bathrobe
Toothbrush and toothpaste available
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Deluxe Room, 2 Twin Beds
Flexible Rate
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Executive Suite
904 sq ft
Complimentary Minibar
Wheelchair accessible
Bathrobe
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Executive Suite
Flexible Rate
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Horizon Club Executive 1 King
527 sq ft
Smoking and Non-Smoking
Housekeeping on request
In-room safe
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Horizon Club Executive 1 King
Flexible Rate
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Deluxe Room - Playful Staycation
In-room safe
Telephone
Smart TV
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Deluxe Room - Playful Staycation
Flexible Rate
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Deluxe Room, 1 King Bed
376 sq ft
Smoking and Non-Smoking
Housekeeping on request
In-room safe
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Deluxe Room, 1 King Bed
Flexible Rate

Location

When you stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Pakuwon Mall. This family-friendly hotel is 1.2 mi (1.9 km) from Ciputra World Mall and 1.3 mi (2.1 km) from Surabaya Town Square.

120 Jl. Mayjend Sungkono, Surabaya, Indonesia

Amenities

Transport Services

  • Car hire
  • Shuttle service

General amenities

  • Gift Shop
  • Air conditioning
  • Designated smoking area
  • Disabled access
  • Elevator
  • Safety deposit box
  • Shops in hotel

Wellness facilities

  • Spa
  • Massage
  • Indoor jacuzzi
  • Sauna
  • Fitness centre
  • Beauty salon
  • Non-smoking rooms

House Rules

  • Pets not allowed

Parking Facilities

  • Public parking

Reception services

  • 24-hour front desk
  • Concierge
  • Currency exchange
  • ATM/cash machine on site
  • Express Check-in / Check-out
  • Luggage storage
  • Ticket counter
  • Tourist information

Cleaning Services

  • Dry cleaning
  • Laundry facilities
  • Ironing service
  • Shoeshine

Entertainment & Leisure

  • Outdoor swimming pool
  • Children's playground
  • Nightclub/DJ

Sports & activities

  • Golf course
  • Tennis court

Dining

  • Restaurant
  • Bar
  • Snack Bar
  • Room service

General services

  • Wi-Fi
  • Babysitting
  • Multilingual staff
  • Honeymoon
  • VIP Facilities
  • Daily newspaper

Business facilities

  • Fax/photocopying
  • Meeting/Banquet Facilities

Conditions

Check-in/ Check-out
Check-in 02:00 PMCheck-out 12:00 PM
Credit cards accepted by the hotel
American Express, Visa, MasterCard, Diners Club, Japan Credit Bureau (JCB)

About this property

Location
Indonesia>Surabaya
Number of rooms
368
Shangri-la Hotel Surabaya

Reviews

  • Tripadvisor Reviews (1068)

4.4 /5This average is based on 1068 reviews

Cleanliness
Sleep quality
Value
Service
Location
L
LinnaGTSingapore June 2026

Rating: ⭐⭐⭐️⭐️⭐️

Shangri-La Surabaya gets 5 stars from me because of the people, not despite the problems. I had several issues during my stay, but the team handled them with real ownership. *YoHanes at Horizon Club*...

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F
fadlye2026 May 2026

Great hospitality

What a great hospitality, i got early check in to prepare for my meeting.