Shangri-la Hotel Surabaya

120 Jl. Mayjend Sungkono, Surabaya, Indonesia
3 Reviews >
4.4
hotel image
hotel image
hotel image
hotel image
hotel image
hotel image
hotel image
hotel image
hotel image
hotel image
hotel image
hotel image
hotel image
hotel image
hotel image
hotel image
hotel image

Select your room

hotel room image

Horizon Club Deluxe 1 King

376 sq ft
In-room safe
Telephone
Smart TV
show more
Horizon Club Deluxe 1 King
Flexible Rate
hotel room image

Deluxe Room, 2 Twin Beds

376 sq ft
Smoking and Non-Smoking
Housekeeping on request
In-room safe
show more
Deluxe Room, 2 Twin Beds
Flexible Rate
hotel room image

Executive Suite

904 sq ft
Wheelchair accessible
Bathrobe
Toothbrush and toothpaste available
show more
Executive Suite
Flexible Rate
hotel room image

Horizon Club Executive 1 King

527 sq ft
In-room safe
Telephone
Smart TV
show more
Horizon Club Executive 1 King
Flexible Rate
hotel room image

Deluxe Room - Playful Staycation

Housekeeping on request
In-room safe
Telephone
show more
Deluxe Room - Playful Staycation
Flexible Rate
hotel room image

Deluxe Room, 1 King Bed

376 sq ft
Wheelchair accessible
Bathrobe
Toothbrush and toothpaste available
show more
Deluxe Room, 1 King Bed
Flexible Rate
hotel room image

Executive Room, 1 King Bed

527 sq ft
Wheelchair accessible
Bathrobe
Toothbrush and toothpaste available
show more
Executive Room, 1 King Bed
Flexible Rate

Location

When you stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Pakuwon Mall. This family-friendly hotel is 1.2 mi (1.9 km) from Ciputra World Mall and 1.3 mi (2.1 km) from Surabaya Town Square.

120 Jl. Mayjend Sungkono, Surabaya, Indonesia

Amenities

Dining

  • Restaurant
  • Bar
  • Snack Bar
  • Room service

Reception services

  • 24-hour front desk
  • Concierge
  • Currency exchange
  • ATM/cash machine on site
  • Express Check-in / Check-out
  • Luggage storage
  • Ticket counter
  • Tourist information

Cleaning Services

  • Dry cleaning
  • Laundry facilities
  • Ironing service
  • Shoeshine

Transport Services

  • Car hire
  • Shuttle service

General amenities

  • Gift Shop
  • Air conditioning
  • Designated smoking area
  • Disabled access
  • Elevator
  • Safety deposit box
  • Shops in hotel

Entertainment & Leisure

  • Outdoor swimming pool
  • Children's playground
  • Nightclub/DJ

Sports & activities

  • Golf course
  • Tennis court

General services

  • Wi-Fi
  • Babysitting
  • Multilingual staff
  • Honeymoon
  • VIP Facilities
  • Daily newspaper

Parking Facilities

  • Public parking

Business facilities

  • Fax/photocopying
  • Meeting/Banquet Facilities

Wellness facilities

  • Spa
  • Massage
  • Indoor jacuzzi
  • Sauna
  • Fitness centre
  • Beauty salon
  • Non-smoking rooms

House Rules

  • Pets not allowed

Conditions

Check-in/ Check-out
Check-in 02:00 PMCheck-out 12:00 PM
Credit cards accepted by the hotel
American Express, Visa, MasterCard, Diners Club, Japan Credit Bureau (JCB)

About this property

Location
Indonesia>Surabaya
Number of rooms
368
Shangri-la Hotel Surabaya

Reviews

  • Tripadvisor Reviews (1074)

4.4 /5This average is based on 1074 reviews

Cleanliness
Sleep quality
Value
Service
Location
A
anastasiarH1268LZ August 2026

Feels like home and friendly staff

I have stayed here many times, and as my husband is a Platinum member—and because I spend most of my days in the Horizon Lounge—I truly consider this place my home. The Horizon Lounge staff treat me a...

show more

L
LuciaPrihandiniIndonesia August 2026

Highly recommended OG luxurious staycation place in the heart of West Surabaya

Highly recommended OG luxurious staycation place in the heart of West Surabaya with elegant, spacious and comfortable room, nice pool and health club facilities (sauna, steam, hot and cold jacuzzi) an...

show more

A
ameliabU6081OM July 2026

Excellent service 10/10

We are very impressed with the Shangri-La hotel service. Staff did above and beyond, especially Erik, Isom and Pinklyn. Thank you