of TripAdvisor Travelers recommend this hotel
I tend to shy away from using superlatives in these types of reviews, as they are overused by many and thus rendered less impactful. In the case of this property and our experience there, however, everything was fantastic. The facilities were stellar, and the service superb. More travel-related businesses should learn from this company. I can find absolutely nothing to criticize. Bravo.
"Exceeded my expectations in every way"
The Tokyo Shangri La has set a new standard for me in hotels, as they exceeded my expectations in every single way. Yes, they did the basics such as dining reservations, subway meet and greets exceedingly well, but the following are a few of the above and beyond items: - their breakfast buffet is exceptional. I've never been so excited to eat at a breakfast buffet. It was stunning. My husband, who rarely eats either breakfast or sugar and flour, devoured it. - their Director of Public Affairs, Cynthia Usui, befriended my son after noticing that he came in with some Japanese superhero characters. She sought him out while we were at tea, translated the content on the tags, researched things for us to do, left him character based treats in the room, and surprised him multiple times during our stay with gifts and attention. It was very, very special for all of us. Being dragged through Tokyo by your parents isn't always the most fun time for a 7 yr old, but Cynthia really made him feel special. - while small, their gym was clean, staffed, and we appreciated having it available. - the service - from the staff at the ground level all the way through the team doing evening turn down service was exceptional. Yes, I expect this- especially in Japan, but usually there's one part that falls through somewhere. Not here- every single interaction was perfect. Thank you Shangri La for exceeding my very high expectations. This is the first review I've felt compelled to write in years, because my experience warrants it. We'll be back!
"Amazing service, fantastic staff"
I spent 4 nights at this hotel as part of a RTW trip I took in April. It is well located next to the central station, which meant getting to the hotel from Haneda airport was both easy and quick. We were met at the station by the hotels concierge service who carefully guided us to the hotel and check in. We later used the concierge service on a number of occasions and found them to be wonderfully helpful and knowledgeable..in fact they really couldn't do enough for us and were an amazing asset to this hotel. The room (a deluxe Imperial Garden View) was spacious and luxuriously equipped. The Imperial garden view it offers, it has to be said, is actually several blocks in the distance beyond the station and so while factually correct, isn't quite the view 'overlooking' the garden that I had wrongly expected. However this was not a problem in any way. We ate once in the hotel and had an incredible teppanyaki dinner in the Nadaman restaurant, beautifully cooked and presented by our chef . Again the service and hospitality were exceptional and I can highly recommend this experience. Having been to Japan for work several times before, travelling this time purely for pleasure at 'Sakura' time, was made especially enjoyable by our stay at this wonderful hotel.
Every time I come back to this hotel, they are still as amazing. Like the breakfast, the spacious room and also the hot pool after a long day work. And also it is just right beside Tokyo station and entrance into the Shinkansen platform. I will be back. Keep up the fantastic service. Thank you.
"Beautiful hotel in the heart of Tokyo"
Without a doubt, this has to be the best hotel we have ever stayed in. This was our first visit to Tokyo, and others had previously told us that hotel rooms in Tokyo were quite small. When we walked into our room at the Shangri-La, we were very pleasantly surprised. The room was huge! We were fortunate to have a room on the 32nd floor, overlooking Tokyo city. The hotel itself occupies the upper floors of an office building, which is adjacent to Tokyo Central station. So it is in a very good and central location, which is perfect for exploring Tokyo. It is also a short walk to the Imperial Place, where you can explore the gardens. The Ginza District is also an easy walk from the hotel (approx. 15 minutes). Our accommodation in the hotel was excellent - a huge bed, beautiful bathroom with walk in shower, a coffee machine and an evening bed turn down service. The hotel buffet breakfast was amazing, with so many food choices. All hotel staff that we dealt with were friendly, professional and accommodating. I would have no hesitation in returning to the Shangri-La Tokyo if I were to visit the city again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM