SHANGRI-LA HOTEL, VANCOUVER

The perfect hotel to enjoy Vancouver. Quality excellent in all the services. Each detail is a luxe. Our room was very confortable, spacious and with many details of level. Good amenities. Very good location, close to the shopping and waterfront area.

We returned once again to the Shangri-La Hotel Vancouver for our business trip, and the property remains our favourite. It's well kept and the concierge knew exactly who we were when we pulled in via taxi, and a delivery we had pre-arranged was already in our room (which they knew before I even had to ask). The service was impeccable. A great example is that another guest had broken a glass near the pool and it was out of service when we arrived, but since we expressed how much we had wanted to relax there in the evening before a big project the next day, the concierge and the service team was right on the ball. We received 3 updates and 2 confirmations that it was back in order in less than two hours, and then we had a great time with friends in the pool and hot tub — the best pool in the city. The Deluxe Suite was decadent. Our 9th floor window looked out onto a beautiful stretch as we stared into De Beers and Prada, and the luxury stretch of downtown. The room was beautifully made and in pristine condition. Turndown service was courteous and thorough, and the staff are always delightful here. The fruit-infused water by the spa and pool is always a nice touch. Had a great time doing work by the deck while the sun was setting on the city. Dinner at Market was decadent. My friend who has severe allergies was served very well, with gluten-free bread and a delicious entree. A very early morning brought us back to the restaurant for a very quick breakfast. We told the staff we had maybe 15 minutes in total to order, eat and run, and they accommodated just that! The beautiful drink of the morning was delicious. We ordered the Chinese-style egg omelette, potatoes and the congee — something we then recommended to so many others. The Shangri-La breakfast menu makes us feel at home, always. After returning from a huge production, we squeezed ourselves into bed at 1 a.m. All the service staff were ready for us, helping us to load everything into our room with a smile, and making sure we had all that we needed with fresh towels and fresh soaps and shampoos. We were offered an early morning staggered wake up call to catch our 7 a.m. flight and the taxi was there at 6 a.m. as promised. The Shangri-La Hotel Vancouver has maintained its special position as our favourite place to stay in Vancouver time after time. We recommend anyone who hasn't gone in to stay, eat, or for the spa to go — you'll have a great time. Thank you to the team for taking great care of us!

Stayed here for one night and already know I am coming back next time I am in Vancouver. Besides being situated in a perfect location close to restaurants and luxurious shops, the staff was beyond friendly and the service was amazing. The room was also beautiful (I mean..it is the Shangri-La after all..) and the whole hotel smelled like Jasmine & Bergamot which I was obsessed with!

The staff were so friendly and accommodating. The room was gorgeous and so was the view. When we got to the room there was a bottle of wine and a cup of fresh local strawberries waiting for us! If you're planning a luxurious trip to Vancouver or even a nice staycation, this is the place to go!

We stayed for several days one week and came back and spent a couple of days the next week. Beds were comfortable. We were on the 15th floor which didn't really have a great view if that is what interests you. The suite was large bathroom large and lovely. Breakfast in market restaurant was excellent. We ate dinner one evening and it was outstanding. The concierges were beyond helpful especially Jeni and Karin. We stay in many hotels every year and this was amongst the best. We will return. Staff was terrific. Only negative was the scent in the reception area and main lobby. Good clean air is fine with me.