SHANGRI-LA HOTEL, VANCOUVER

We have stayed here, and recently at the Fairmont Pacific Rim. For the amount charged per room one expects things to be spot on - the shangri-la was found wanting somewhat. Friendly front of office staff. However no turn-down service (unlike the Pacific Rim). Ordered room service at 3pm which was delivered promptly and was fine, but still wasn't picked up by 10pm, so room a bit smelly (we were out in the late afternoon and evening). Small points, but at $600 per room per night, just not good enought especially compared to the competition.

This is my first time in Vancouver and at Shangri-la hotels and have to say I will repeat both. Vancouver is such a relaxed place and the Shangri-la is perfectly located near most touristic areas. You can literally walk everywhere from it. The hotel is small so it feels warm and homy. We stayed at a suite with a nice balcony. The team at the concierge is knowledgeable and extremely helpful, specially Jared. Very patient to show us what to do. To be honest, the whole team is spectacular, from the restaurant to reception. If you come to Vancouver, no need to go anywhere else.

Wow! What a beautiful hotel. Our room was luxurious and very comfortable. The stay we're friendly and helpful. It made our short stay in Vancouver memorable. We enjoyed an evening cocktail in the bar and a delicious breakfast in the restaurant.

Being a member of the group I chose the hotel. Good property but access tot he hotel is an issue. There is hardly a reception worth talking about. Rooms and room service is good. Breakfast is average.

we arrived and were immediately upgraded. Room immaculately clean. The service from he reception desk to Concierge, room service and bellman was outstanding. Food at breakfast also outstanding. Exceeded our expectations. Congrats to management.