"A great family staycation "
It's a Long weekend and last one before school reopens. We are returning guests who have been coming here for quick getaway since my kids were young. Services and amenities are always great. Family fun package comes with buffet dinner for 4 of us. Food selection and quality are great! The garden room we booked on ground floor is close to pool and beach. Room is big and comfortable for 4 of us with a king size bed and a queen size sofa bed. We had a wonderful holiday and will be back. Also to note, service at Trapizza (restaurant by the beach) is great too!
"Great fun for families and the young at heart"
We chose this resort for our anniversary staycation, and it was extra special because this was the same place we got married. Their service was as fantastic as we remembered, and they even gave us complimentary wine and cake in our room! Food, service, view, everything was perfect! I'm only taking away one star because we stayed during the peak June school holidays period, and the resort was very crowded and not super romantic. Our room was also rather aged and decor was fraying in some parts. This is not the management's fault, this being a family-friendly resort and all and it's still an excellent property. Those looking for a romantic getaway should understand this.
"Nice place for Sentosa visitors"
Nice place with good big rooms. But choose ocean view. Hills view is a road view really... there are no hills on Sentosa... :-) Very friendly staff. Good dinner buffet restaurant and bar. Free bus shuttle service
"Great for families"
Book one of the Family Fun packages to really get the most out of your stay. The ease of access to the pool, play rooms, and even the dining make this a great place to stay. It's easy to understand why numerous other families of 3+ kids stay at this resort.
"Good location and outdoors, CRAMPY rooms (no resort feel once in the room), poorly managed"
I stayed here with wife and two toddlers as a stay-cation through a corporate group booking. I had requested for a suite with kingsize bed( offering to pay the difference beyond what was paid by the group booking). In spite of the request placed 3 months in advance, when I received the keys, the room was crampy, worse than a budget hotel. There were three mid size beds ( almost 3.5 feet wide ones) stuffed into the room with just around 1 feet distance from the two side walls and tv wardrobe in front. There was hardly place to walk in the room. When I checked with night reception staff, she told me it is a deluxe room with twin beds that has been allotted since they were too full to accommodate my request for a suite. At the time of checkout, the reception asked me for almost $100 extra / per night saying that the room given to me was a family room! Between two receptionists, the narratives were different. In short, I requested for something, they allotted some crap and called it a deluxe room at the time of check in and renamed it as family room at the time of check out for charging extra. It seems since they were full, they just put an extra bed into a small room and conveniently called it as a family room. Another interesting thing was they handed the keys to the room at 5.30 pm and were insistent on check out at 12 noon! Again the reason being they were too full! Everything was mismanaged, the requested suite was never allotted, there was no intimation of its unavailability, unpardonably delayed check in and placed 3 single beds into a small room and charged it as value added service ( calling it family room, whatever that means). The breakfast spread was very good and tasty. The lunch buffet is generally mediocre. Good things: close to siloso beach, shuttles to Resorts world sentosa at the doorstep, good pool. Very polite staff In summary, may be a good place to go during off season. In peak season, does not seem the management of this place can be trusted to deliver what they promise.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM
Please note that guests staying at the resort can expect a high level of noise from Siloso Beach during beach party festivals which are organised by a third party and not within the control of the resort.
As such, the resort shall not be liable or responsible for any complaints, grievances or distress that arises as a result of these events: