SHERATON CASCAIS RESORT

Stayed at the Sheraton for 5 days in June, we had a 2 bedroom suite. Plenty of space for 5 people however when we arrived it was only set up to sleep 4 people. Normally the 5th would be on a sofa bed in the living room however this wasn't clearly described. However we went down to reception and this was sorted pretty quickly and a single bed was set up in the second bedroom. Considering this was a suite with a huge separate kitchen, we had all crockery/utensils etc however there was not even a sponge or washing up liquid in sight, neither a dishwasher tablet, I don't think they should have supplied this for every night but just one would have been good to see us through! Seeing as they allow room only/self catering the least they could do is leave us some kitchen roll! You would also expect that in a 5* hotel you would receive a welcome gift/drink. All we had given to us was one bottle of water between 5 of us in the room! I have been to other 5 star hotels many times and have arrived to plates of food/stocked free mini bars etc. They even supplied a Nespresso coffee machine but you had to pay to use it! There was also only one chair on a huge balcony for 5 people! The room all in all was nice, beds very comfortable but bathrooms were huge and the nicest part! Another thing I normally witness in other 5* hotels that you do not get here is pool service. They deliver the food/drink to you but you always have to go up to order. They don't have an ice lolly/ice cream in sight at the pool bar which I found strange considering the pool area was very busy with kids! Food at the restaurant also quite expensive but very tasty nonetheless. One final thing about Cascais is that for some reason there are no 7 seater taxis! Pretty annoying having to get 2 taxis everywhere, not sure what big groups/families would have done! It's a pretty hotel but I would say more 4*. We had a lovely time and staff were very friendly and helpful in explaining how to navigate the local area. Thank you.

Sheratons rarely disappoint and we spent 6 lovely nights here last week. Hotel staff excellent across the whole complex. Cascais town itself is lovely and only a ten minute drive. Breakfast is decent and the family room was a good size and well equipped.

So close to 5 stars, but just not quite....don't get me wrong, this is a fabulous hotel - great setting, awesome rooms, lovely pool etc etc - but the food choice isn't amazing (odd that the room service menu is more appealing than the main restaurant), & some aspects of the service aren't quite as proactive as you would like from an otherwise 5 star establishment. On the upside, they sorted out a problem with our room without any argument & gave us an amazing upgrade. On the downside, service at breakfast could be really slow and there was a 90+ min delay on lunch at the pool bar today....not charged for, eventually, but too little too late.... We would come back - love Cascais and overall we've had a lovely holiday at the Sheraton.

My husband and I spent one night at this resort while we were in Cascais. The hotel is lovely, amenities nice, the room was spacious and clean. My recommendation is try to avoid getting a room on the ground floor - there was a lack of privacy and we felt like we had to keep the shades drawn for fear of people looking in at us. Also, fair warning that this hotel is relatively far off the beaten path to get into town and get to restaurants. Their car service ends early around 5:30 or 6:00.

Great room and helpful staff. Hotel let's guests down with poor attention in some areas such as F and B. I think it is about time the director of f and bgot their act together and bought new teapots with proper lids and STOPS serving tea without lids NOW. I cannot believe a decent hotel can go on with this pathetic practice. TEE GETS COLD as you would expect.This suggests a very ineffective f and b manager.