"Not what I expected"
My overall feeling is that the rooms are not worth the price. It is conveniently located but so are a bunch of other hotels that are better. What really bothered me were the beds. The one I had sinks in a way that's made my back hurt if I slept on my sides. It wouldn't be my first choice.
"No... No and NO Again."
This hotel has the location and the “bones” of a once grand presence. Unfortunately, there were few things about my lengthy stay with them that reminded me of that grandeur. The staff, especially the on site managers, were receptive to concerns and worked very hard at service recovery, but in the end there were too many challenges to make this stay memorable for any positive reason. The challenges started with the split tower system. I arrives with substantial luggage and the directions to my room in the alternative tower across the street involved stairs that made the path less than accessible. My initial room was quite cramped. It was not small with smartly used space. It was tiny and uninviting. The message notice button on the phone could not be shut off, although there were no messages, and flashed in my eyes all night. Room service was late with my breakfast and nearly made me late for my first business meeting of the trip. And what was delivered came in a bag, like carry out from Taco Bell or something, and was NOT what I ordered. I tried room service again that evening and my order was correct, and still in a bag, but the delivery person had no pen for me to sign the bill, invited herself into my room and was inappropriately familiar with me and a guest present in my room. These experiences, along with incomplete cleaning of the bathroom, led management to change my room. I was moved to a suite in the main tower. As instructed, I informed the team when I was coming to allow them to coordinate the move in between my business meetings. In spite of this, the bellman took nearly 40 minutes to come and required 2 phone calls to the front desk to remind them that I was waiting. The new room was much larger than my previous accommodations, but also felt old and past its prime. The towels in that bathroom were rough and visibly frayed. And, NEVER from Thursday to my departure Sunday was my room cleaned. This is not to be confused with the program that allows guests to opt out of having their towels and linens changed daily. I shaved the first day in the new room and thanks to a slow drain, the basin was filled with shaving debris. That stayed there the entirety of my trip. I have not had the need to write a review this poor of any place I have stayed in many moons. But, I sincerely hope that property gets a serious renovation, ups their customer experience and provides better guest support/cleaning services. In the effort to end on a positive note: I felt the gym facilities were quite nice and spacious.
"Uber Pricey, Shabby, Not Worth The Bother"
One night splurge downtown. Location was great, but the room was dinged, pitted, rundown, Scuffed up. The "trendy" furniture was cheap, cheap, cheap and it showed it. I felt cheap just staying there. The bathroom was a joke. So tiny and everything was squished into it. And why was there two huge closets' It was all so strange. No fridge, no microwave. I felt completely cheated. A $80 budget motel a couple of miles away would have been light-years better. Beware!
This hotel is nice though the size is very overwhelming and confusing how they combined two buildings into one. Plenty of places to eat and a great location downtown. Staff was very helpful too. But wish it was smaller.
"Good Hotel. Okay Conference Hotel"
I attended a conference here but stayed in another hotel. High marks for the appearance of the property, the food service and quality and the staff. The conference space was spread out in two buildings. Confusing and time consuming to get back and forth. Caveat: I did not stay in a room so read other reviews.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM