of TripAdvisor Travelers recommend this hotel
"Great Staff (Except For One)"
In Chicago for the NACS convention. Everything was well done from a quick check in to checking bags. The hotel bar was pricy, but the service was great. The morning breakfast buffet was outstanding- omelet guy was on point, except... our server WROTE in his own tip!!! (Not “tip included,” he wrote it in with a pen!). Management made it right, so it’s likely not a normal thing. Overall a great experience.
"Posh, Stately but lacking warmth"
Very large, very posh hotel. Lots of marble everywhere. Reception lady was non smiling, saying all the right things but meaning nothing. Quite unwelcoming I thought and I have stayed in hotels worldwide. Sheraton Grand you expect a little connection with the customer. Room was OK and nice comfortable bed. Over the bath shower, which in this day and age is antiquated. Minibar and snacks - don't touch anything. If you do it automatically charges you. You won't get any locally (cheap) water or beers in the fridge. They have designed it so tight there is no slack room. A Corona which nearly makes it into the proper beer category will cost you 8 bucks... Access to WiFi is also a rip off. You can have access to 10mbit down load for $13.95 or 30mbit for $18.95 for 24 hours!!. It costs the hotel nothing. However, this allows you access for 15 devices. Obviously aimed to rip off the conferences forgetting about all the poor tourists. That said, on complaint at reception I was given complimentary access for my stay. So do it ! Û
Spent 3 nights in Chicago and was very happy with the Sheraton Grand. It's situated well within walking distance of anything downtown and had magnificent views of the beautiful skyline. Enjoyed the pool, and the club lounge absolutely made the stay for us. The wait staff, especially Rene, were extremely friendly. Enjoyed the appetizers and breakfast, and as we were in a large group, enjoyed spending the evenings together there watching the Cubs on TV. The bed and pillows were very comfortable. Was disappointed that the bar fridge was totally full with items for purchase and couldn't put our own drinks in it.
"Poor service for Platinum guests"
Reserved a suite for business. Arrived and was treated like I was a bother. Plus, he said there is no late checkout because I was in a suite. The “suite” as it turned out was simply two mediocre smallish adjoining rooms with a view of the roof. The table was very dirty and there was no water or any of the normal SPG member goodies. This is the second Sheraton stay in a row that I have been very disappointed. For the price, you can do much better than this this Sheraton in Chicago.
I stayed at this hotel for about a week for a conference and leisure in Chicago. Overall a great location although the hotel feels a little old with regards to the decorations and furniture in the rooms. The fitness center is nice although the treadmills need to be cleaned. The steak house and restaurant on the lower lever are very over priced. I appreciated the fact that you could order extra towels, pillows and etc through a text message. The hotel staff was nice, however nothing above and beyond. I am a gold member however that meant absolutely nothing at this hotel. No room upgrade or additional perks.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM
Parking fee: self parking $55.00 and valet parking $67.00