of TripAdvisor Travelers recommend this hotel
"Main pool and Club room closed"
We stayed 3 nights in early November and had been informed prior to arrival (not prior to booking however) that the SPG Club lounge was closed for refurb. This was disappointing seeing as it is advertised as the biggest and best Club Lounge in the world. On arrival we went to the makeshift SPG members check-in to large queues. Our upgraded room to a suite was good however I had booked a room for 3 people as my sister-in-law was sharing and they had made no provisions for this ie extra towel, dressing gown, bathroom soaps, glass etc. The reception was pretty quick to correct this however. Instead of the Club lounge we had access to a choice of 2 places for breakfast and in the evening a buffet restaurant which was excellent. My main disappointment was the fact that the main pool area between the wings was closed and the “other” pool area was in shade and the pools bloomin freezing! May be I just wasn’t that impressed with Macau in comparison with other places visited. Eg the Venetian has no water in it! All in all I won’t be rush back.
"Highly recommended hotel for Filipinos"
Sheraton has provided representative for filipinos and is very accomodating.thank you for having us Mr. Jetrix Pasamenero.you made our family vacation memorable.also for the staff who let us meet with Mr. Jetrix is Mr. Webster though i didnt get his last name.he was also very friendly and accomodating. Sheraton,I highly recommend this hotel.
This was my first time in Macau, and my stay was really comfortable thanks to the hospitality of the staff of Sheraton, particularly our Guest Relations liaison Mr. Jetro Pasamanero. He really attended to our needs and even added some extra special perks. The room was really nice with a good view of the Parisian. The bed and pillows were really comfortable and I slept soundly through the night. The bathroom was exquisite and complete with amenities. Sheraton is truly one of the best hotels I've stayed in, and better yet, the price was really affordable. Pictures posted here are really what you get.
"Thanks to Mr. Jetro Pasamanero!"
It was my first time to stay at sheraton hotel. “A huge hotel” Me and my husband celebrating my birthday. And when were doing check in we met philippine ambasador mr. Jetro Pasamanero. He’s very accomodating and i felt where in the Philippines coz were just talking into our language! On our second day i was shocked that my husband surprised me! Full of rose petals and a gift from my husband. I dont know how to express my feeling that day! And he mentioned jetro did the decorations. So i must say super thanks! I really appreciate it! Kudos to you jetro. And for sure we will be back!
"The Sheraton Experience"
Sheraton Grand upholds the Brand. Spacious room and big bathroom, great support staff, amazing location. Its located in Cotai, and has access to most of adjoining properties and also to an amazing food court. As an SPG member, i was delighted with front desk services both during check in a check out. the only let down was house keeping, which i guess is an issue in all Sheraton's (at-least in the ones i have stayed). Though the staff responds to your requests, sometimes it takes hours and multiple reminders. Also, room cleaning is only done when asked for, not sure if this was the policy or just a mild lapse. Overall, an amazing stay and worth the value.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM