of TripAdvisor Travelers recommend this hotel
"Starwood Quality as expected"
Excellent, spacious room with a good view of the lake. Room comfort and amenities all high quality. I enjoyed a relaxed dinner in the Deja Vu lobby bar on my final evening in Hanoi. Staff service and assistance was outstanding. I highly recommend this hotel for business stay, special events, or at the end of a travel vacation in Vietnam when you want to relax and prepare for a long flight home. Will stay here again during my next visit to Hanoi.
After an amazing 17 day adventure in Vietnam my husband and I stayed at the lovely Sheraton Hanoi Hotel. We chose this beautiful place to relax before the long flight back home to New Zealand. It's situated perfectly close yet just far away enough from the hustle and bustle of the old quarter which is only a short taxi ride away. The staff were friendly and made our stay very special sending us bite sized pieces of their decadent chocolates everyday. We made good friends with a nice, ever smiling and all round helpful and friendly staff member, Son Bell. The food was fabulous with my husband over indulging himself in their fabulous breakfast buffet each day. The services such as massages, fitness center and pool were relaxing too and we had the best yoga lesson with their instructor Mr. Nam who made sure we were nimble and supple after our lesson
We have just stayed at the sheraton hanoi for 3 nights. You can not fault the service here. The staff are all wonderful. Rooms are a great size with all ammenities provided. Large bathroom,comfy beds and a great view of the lake from the 2 rooms we were in. Breakfast was just the usual but lots of selection. Gym was great! It is about a $3-4 taxi ride into the old quarter so not too bad! Thanks for a great stay!
"Disappointed, poor service"
This place had always been my favorite for reasonable price but very good service. But my last stay wasn’t turned out well. First was about a lady receptionist. I don’t remember her name, she was in white Ao dai. When I checked in, I wasn’t very welcomed. I gave her my ID card and when she returned it to me, she just placed it with one hand and it was almost like throwing in front of me. Maybe I’m a little too hard on it but I had never witnessed before with the old friendly staffs. Then I got trouble with parking. When I got back the hotel, there was a wedding, and the parrking slots were full. I asked the security guy for a parking slot because I’m hotel guest, at least they have to arrange on site parking for me. But they refused and talked to me really rude: the hotel is busy today and you’re lucky to have this slot (earlier, they asked me to park my card outside the hotel). I got so mad at that time, and then I talked to a receiptionist, luckily, he saved the hotel. He called the security manager and they kindly asked me to park again with an on site slot. The security manager yelled at the others and he even asked a driver in a Bentley to give the slot because hotel guests are always priority. I’m sorry I didn’t mean to be a trouble maker, but I wanted to avoid unexpected problem for them. What if I parked outside the hotel and my car got crashed or the mirrors got stolen' It would take them couple months of salary for compensatory, or they would have to stay up the whole night just to watch it out. Or at least, they should have politely asked my room number and ask me to re-park when they had available slot on site instead of talking so rude to me. So that’s my problem. But overall the hotel is not to bad. Not sure if i’m going back
"Feel like a home."
One of the best hotel in hanoi. Every person so nice and can speak english and so friendly. You can feel like a home ^^ with great view of Tay ho lake . Especially always help you in Loi Nguyen concierge and in desk Minh Bui give to you best conditions room! Call to reservation part Linh Trinh If you didn’t find the room. She will be find and help to your booking really kindly. In my case I was lost my glasses in hevy rain day at in front of hotell but all of steps try to find my glasses they found for me ^^ When i visit hanoi every time i stay in sheraton hanoi!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM