of TripAdvisor Travelers recommend this hotel
It was a 3 nights stay in club-rooms and I wish We could stay more.Although it is about 15 minutes driving to downtown but you can find everything wonderful at this luxury hotel with very nice staff , the best staff I have ever seen in a luxury hotel.I have to thank the management of this hotel providing such a nice experience for me and my love. Generaly speaking we miss this fantastic hotel and it was the best "Sheraton" I have ever stayed at. Love you guys working in Sheraton hanoi.
"Great Hotel, Great Location, Great Staff, Little Outdated Rooms"
Though Hanoi has other new properties, due to my association with SPG, i choose this property as its their only property in Hanoi until Westin open's up. First this hotel is in a great location with its quick access to the airport (about 20 minutes). The hotel is a huge hotel with its huge lobby and hotel surroundings. The staff itself were very helpful and almost everyone spoke english. Being a Platinum member, i was escorted away to the Club Lounge for check in and was upgraded to a Suite Room. The room itself was huge and had a huge bathroom too. But the over head shower needs to some makeover in the rooms as they were old with water leaking from the sides not providing enough pressure. The rooms itself were outdated with old furniture and design. They even had an old cassette player with attached speakers in the room when other hotels have bed side MP3 players. I had some dinner in the Club Lounge which though not a huge spread but good for a quick dinner along with a good selection of desserts and others. The breakfast also was good with an adequate spread. Overall the hotel is a great hotel with its amazing location.
"An ok experience"
I only stayed one night. The facilities are outdated like others say. The inner curtains of my room were not hanging to its rail, allowing lights to come in. I was on 7th floor but could barely see any 'nice' views outside, but I was luckier than my colleagues who stayed in the 4th which didn't get to see anything at all. No wifi provided in the room. I was there for a business stay and had lunch, dinner, and breakfast there, it was very nice. The dinner staff forgot we asked for drinking water, I don't know how this happened. The business/meeting facilities were good, they provided us with 2 jars of cookies.
Although the hotel is a bit outdated and there is nothing you can do about it, the hotel deserves a praise. It's a great location near the center, a nice lake and temple, with bars and night club walking distance. The staff is great and a special thanks to the F&B Director Julien who does a great job at training his staff and really took great care of us and even showing us around. Club lounge staff are smiling and always willing to help. Not to mention the great staff a concierge who helped my friend with his bus ticket to Dien Bien Fu. I will definitely go back as the hotel stands out on software which is the most important. You can copy a hardware but not service quality!
"Comfortable Hotel, Great Breakfast choices"
On a group tour, this was our first hotel after arriving from a long flight. The rooms were large, clean and well stocked with toiletries. The staff was helpful and there were plenty of people who spoke English to help with all questions. The breakfast was the best we encountered on a 10 day tour. The choices were great from regular North American food to Asian food. Lots of fresh fruit and the baked goods were excellent. Lots of new foods to try. As we were on a tour, we were driven to various venues so cannot comment on nearby places within walking distance.There was a lake behind the hotel that some walked around but were not impressed with cleanliness. Lounge was fine and we had good deals for evening snacks with beer.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM