of TripAdvisor Travelers recommend this hotel
"Pleasant stay for business"
Room service on 6th floor from Huyen Nguyen was excellent every day. She is so nice and always has a few kind words to say. Breakfast: the service staff are all very friendly and efficient, and there is a decent choice on offer. However it varies very little each day, some more menu variation would be nice, and the dim sum steamer us usually cold by 10am. Good location for a big variety of restaurants and bars within walking distance.
"Nice hotel in a convenient location’"
We enjoyed our stay in this hotel as part of a tour of Vietnam and Cambodia that we were on a few weeks ago. The hotel rooms were very comfortable and large. There was a separate shower and tub which was nice. The location was great making it easy to walk to to many shops and restaurants that were nearby. We really enjoyed the complimentary breakfast at the hotel which had a very large selection of choices each morning of Vietnamese as well as American and European Foods. We didn’t have a chance to try out the restaurant at the hotel for any other meals during our stay as we were out with our tour group. We enjoyed our stay at this hotel very much.
"Fantastic experience as well as good customer service at the counter"
Its a great place to stay in, good experience from the front desk reception as they were able to answer to all my queries. They were also able to get back to me on some of the queries that was previously unanswered. Made a custom order to be sent to the room, it was a very fast and efficient response from them. Building is a little bit old and location wise is convenient as there are taxis readily available and the front desk will help to call taxi in.
"Nice and cozy place with an outstanding service"
The view over the West lake is breathtaking, the suite is grandiose! I've stayed on the 18th floor for a week. After, I moved to a single room which is more suitable for my needs. Moreover, the personnel is absolutely charming! Plenty of choices and varieties for the breakfast. If you have to go somewhere during the peak time, it is better to take Uber instead of a taxi. Perhaps, the preparation of the Lunar New Year and roadworks make everyone in Hanoi running crazy. Overall, memorable stays... I love it!
"Outstandingly comfortable experience"
The beautifully located and constructed hotel combined with superb staff service resulted in a very pleasurable experience. The scenic view of the surrounding "Hanoi-an" architecture and the swimming pool were clear highlights, additionally the evening cocktail prepared by Lam was exemplary. I must further laud the hospitality of Oanh and Linh Anh, Thao, Minh, Truong who not only helped me with local knowledge, but greeted me warmly as if we were long friends. I look forward to returning.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM