of TripAdvisor Travelers recommend this hotel
"Great location! "
This hotel is all about the location, it is very well located, close to all the shopping and fun. The view of the Harbour from our room was awesome. The hotel is pretty old and the room small by international standards, but it's well maintained and the Housekeeping does a good job. I liked the breakfast buffet, particularly the sausages.
Out of all the SPG hotels I've stayed at, this was definitely one of the least enjoyable - most things are standard goes without saying, but the wifi is terribly slow. After informing the hotel they sent somebody up to "fix" the problem, it was good for a while but then again I felt like I'm back in the 90s. In today's age when work and communication mostly relying on wifi, this hotel definitely needs a major IT health check/upgrade. To be fair the location is great, but then at the price you're paying, for non-SPG, you can easily find alternatives around the block, or just 10 minutes taxi away, 1/3 of the price - with good wifi.
"A good stay at tower rooms"
It's my third time here for a meeting. Stayed st the tower rooms and Gad access to tower lounge. The hotel is big and very busy . If you are not in the towers , take into account it's getting quite crowded and busy during exhibitions and there are many in HK. The rooms are nice size , not big neither small. The bathroom is comfortable but you can see it's aged. The hotel needs a renovation touch. The lounge is big and serves drinks during the day and snacks afternoon and then it gets busy and it's difficult to find a seat. The service in the lounge by the staff is excellent and friendly. Breakfast is served at the top floor. It has both Buffet and you can order a ka carte .it has a large variety. It's a good business choice even though it's on the busy Kowloon side . I personally prefer HK Island side.
I stayed here for a few days in September. I got a great room overlooking the harbor & Hong Kong. Every morning got a nice view of the sunrise on the harbor! With my status with the Marriott/SPG, I got free breakfast which they serve down stairs in the restaurant. Loved the selection of food at the buffet - everything you could imagine & pretty good quality. Only downside was the restaurant was pretty busy as this is popular hotel. The concierge was very helpful & gave me good tips about what to see, do, how to get around, etc. You can walk along the waterfront I the evening & catch a really nice sunset! Right next to the Museum & Star Ferry. Right on Nathan Road - the guys hanging around trying to sell me a suit were pretty annoying but the still loved the hotel location. Walk across the street to catch the metro at the tsim sha tsui station. It's a few stops to get to Hong Kong central station - very easy. The Concierge Club was VERY small with little options for evening food - but there's a good inexpensive Chinese restaurant (Tsui Wah) a couple blocks up Nathan off of Carnorvan Rd. I used the Fast train from the airport - 2 stops to Kowloon Station ($100HKD - 20-25 mins) & then caught a cab from the Kowloon Station to the Sheraton ($7HKD - 5-7 mins). I had lunch at the bar & it was pretty good. I was not able to hit the cigar bar & get a stogie as I was too tired from running around all over. This is a solid Sheraton. Would be better if they did a make-over of the Club Lounge but breakfast in the restaurant more than made up for things! I would stay here again - great location close to everything.
"Ensure you're in the Tower!"
We are SPG Plat yet still could only book the regular rooms on points. I emailed the concierge several times to finally figure out we could pay and additional fee with cash or points to upgrade to the Tower room. As most reviews state, it's well worth the 2,500 pts/night (I think it was about $50 USD if cash). Towers customers get: breakfast at Oyster & Wine bar ( excellent buffet + order of meal (eggs, waffles, etc). You do not get the breakfast at the Oyster & Wine bar unless you are staying in the tower; you cannot even pay to eat there. Tower Lounge (different than SPG lounge) also provides afternoon tea with small scone or dessert as well as evening wine, beer, champagne and appetizers. The Tower Lounge also has water, soda, coffee, and tea 24/7. With all the food and beverages, we ended up only eating out at dinner. Additionally, you get 10% off dinning at hotel restaurants (except mortons) and 20% off dry cleaning. The lounge does get busy at happy hr. Check your bill tho as the 10% at restaurants was NOT automatically taken off and they tend to deny that :( We got it off one of the bills but not the other although it should have been applied to both. We did get the discount on the dry cleaning. Hotel is in great location and views from the oyster & wine restaurant, sky bar, and tower lounge are AMAZING as they overlook the harbor!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM