We stayed here for 2 nights in May of 2017. We upgraded our room however by North American standards, it was still very small. The room was very clean though and the hotel is in a great location. We found the service to be good as well and the included breakfast buffet was excellent.
"A FRIENDLY HOTEL"
Very clean, central location and nice decorated hotel. A room with a river view is more expensive but to stay in a club room with Wawel`s view was good enough. Walking distance to all important sights. High quality breakfast . A taxi from the airport - 90 Pln . to the railway station - 30 Pln.
"Good hotel, great breakfast"
good clean hotel in desirable location. easy fifteen minute walk from old town center and jewish quarter. great breakfast buffet and lounge, great staff at both. rooms are typical sheraton but large for europe standards.
"This is the best in krakow'"
It's clean. It has a good location. That's about it. Service is reminiscent of the communist days. It's an honor to get service from gruff personnel who don't speak English well (do they know that the EUs lingua Franca is English'). They are stingy with soap, lights are confounding. We initially stayed in the presidential suite with a decor that gave us a headache and literally took us an hour to figure out the lights. Should have moved out and gone to the 'old hotel'. Travel agent wouldn't do it. Guess the Sheraton gave her a good kick back
"Location and not only that."
Stayed at Sheraton for 5 days . The hotel stands for its 5 stars. The layout of the hotel is a little bit outdated , but very good maintanance , very clean all over including the room and the bathroom. The rooms are spacious , nice furniture, great sleep quality . We did not have breakfast included , but used the lobby bar to have a great croissant with butter and jam , and esspreso each morning before going out for a mere 8 euro for 2 people. The location is the best you can have in Cracow, just next to The Castle. Their pick-up service from and to the airport is reliable, confortable Mercedes cars , 25 euro for 2 people one way , english speaking driver - highly recomanded. The people at the reception are effective and very helpful ,including the bell boys. We were surprised that although I mentioned our anniversary when making the reservation , no sign of acknowledging that was there. I mentioned it to the reception and although they informed the manager , no congratulation card or call came- that left an unpleasant feeling . Maybe because this is more of a business oriented hotel and less for private leisure. All together , very good quality and quite expensive for East Europe. If you get a convenient price, this is a wonderful choice.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM