Sheraton Mar del Plata Hotel is located 10 minutes only from thedowntown of the city, 5 minutes from the commercial center of Calle Guemes and 30 minutes from the airport
"We love Sheraton Mar del Plata!"
We had a fabulous time at the Hotel- our perennial Marr del Plata base when we visit the City on both business and plasure. We liked our room- Number 515 very much and it was simply Heaven to luxuriate in the deep spa baths that these Ocean view rooms have and to turn on the water jets´button. The Gymnasium on the second floor was ideal for taking off those extra calories, too. What impressed us most of all was the courtesy and helpfulness of the staff who all went the extra mile for us! From the Reception to the Housekeeping staff, we experienced excellent service at all times!
"5 STAR Staff, not a 5 STAR Hotel... at least not anymore."
I stayed with my husband a few nights some months ago, and I never got to write. I forgot. That is because the experience was not memorable. Truth is, the hotel was ok; the location was very convenient, the rooms were tidy and common areas are nice and clean. Breakfast was great btw and everything that depended on the care and attention of the staff. The problem, I think is that it got old and could use renovation of furniture and equipment in the rooms. Beds are truly old and need to be changed immediately, carpets are old, bathrooms are dated, furniture is basic and many rooms are still smoking rooms, so your room can get flooded with smoke from your neighbor in no time... There is no coffee maker, nothing extra as you can find in most 5 stars today. I'd love to go back. But i believe it really needs some investment to be again a 5 star hotel that is worth the money paid during our stay.
"They tried hard to make it right "
This is a very nice hotel, overlooking the water, and we had a lovely room with a view. We were celebrating our anniversary and the hotel surprised us with a complimentary bottle of champagne. However, we were shocked to learn that we had to pay to use the pool, and by the way hotel staff treated us when we tried to complain. We have stayed at many Sheraton Hotels and have never had to pay to use the pool before! Overall we give them 4 stars because the hotel staff tried really hard to give good service. They just need to address the pool charges!
"One fine stay..."
We had another very good stay here recently. The staff, particularly at Reception, were warm and accommodating while our room, complete with spa bath, was a godsend given the incredibly wet weather which greeted us in the city and Provincia de Buenos Aires region. My wife was a bit nonplussed at the total absence of English language programming. CNN was only available in the news deficient Latin American version, for instance.The Gym on the 2nd Floor is a very good amenity and is accessible 24 hours a day!
"NOT A 5 STAR Hotel"
Very far from been a 5 star hotel, you are pushing the 4 , Specially if 2 weeks prior you were at Roma Waldorf Astoria a real 5 star hotel 😉 Hotel grounds are beautiful and stops there In any 5 star hotel in the world if your breakfast is included with your room they will charge the room service only in here you pay again for breakfast and room service If you have trouble with elevators... Find someone to help almost impossible 6 phone calls to the hair salon ... No luck Spa charges extra plus services And my list will go on and on and on Just be aware not a 5 star hotel and a very expensive Very disappointed
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM