of TripAdvisor Travelers recommend this hotel
"Horrible Stay - From the Restaurant to the Service :-("
While normally I go to the Novotel, I tried and stayed at the Sheraton for a one day Business Trip. The room is a bit outdated, with a view of an internal parking but...ok.. However, the breakfast at the restaurant was the most horrible I ever had in an hotel. This is a 4 stars hotel and the quality of food was shocking and disgusting. I decided to order vegetables and fries "a la carte". What came was dry and still frozen. It's unacceptable for an "a la carte" menu. When I left, nobody asked me how it was. The staff doesn't care about you. They are just giving you the bill ! I explained the situation to the reception when I checked out... but same thing... no question regarding my stay... And NO CARE AT ALL. Everybody doesn't care of you and give you food like you were animal to feed.... It's a 4 stars hotel with no service and no quality. Very disappointed !
"Hit or Miss"
I stayed at this hotel prior to my departure and after my return. My first night was splendid with nice enough staff and unbeknownst to me to I received an upgrade in my room which was spacious with lovely fresh decor facing the street and trees. Now, while writing this review, I am in a regular room which is much smaller, a bit dingy with a faint oder of smoke. I can hear the people next door and in the halls slamming doors. Upon checking in the second time the girl gave me an incorrect room and when I asked for a change received an even worse room. After speaking with the manager she attempted to rectify the mistakes. Already tired and irritable from traveling the purpose of staying at the airport so I could have a relaxed evening after the irritation off flying was lost. Receiving a decent room took 1 hour along with frustration. Clear communication and friendliness was missing with the night staff.
When you are traveling and trying to catch an early morning flight, convenience is more important than anything else. Huge hotel, rooms were fine. Pillows were terrible. Needed 6 more! Paid 25 euro each for the lounge offering wine and snacks and a light breakfast. Meh... Not sure it was worth the extra money.
"Great Hotel For Early Flights"
For those who have an early flight out of Milan Malpensa Airport, the Sheraton Malpensa is perfect. Just a few minutes from the hotel and up the escalator to the airlines check-in. Hotel is clean, quiet, and comfortable.
Very poor. Long walk from the reception to room. Rooms are well decorated but I had two shower towels one had makeup stain other one smelly. Only thing I like about this hotel is the Pizza I must say I had one of the best pizza here.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM