"Best hotel in Montevideo for a business meeting"
with a group of executives we stayed several days and were so pleased of our decision.we were received at the check in desk in such a quick way.in a couple of minutes each one had his room (all of them with spectacular views of the coast and the city!!) .as our work started the next day,most of us went to the spa located on the 26th floor.what a wonderful experience!!excercise,sauna,jacuzzis,warm big swimming pool,....The restaurant downstairs has a complete amazing breakfast,great lunch and superb dinner. our meetings were on the 25th floor where we had cozy coffee breaks.the staff of the hotel is very kind and helpful,always ready to solve everybody's demands. thank you Sheraton!!
"Good choice, although some things could be better."
The building is nice and comfortable, is very well located although there were some ongoing constructions when I was there. The Shopping Mall is directly connected to the hotel, beaches are not far from the hotel, there are a few restaurants around and you also have a car rental office just across the street. There is a parking at an extra charge but you usually can park on the street. The staff is very professional, nice and helpful. Breakfast is pretty good and there are some bikes you can borrow. The pool located on floor 26 is nice with a glass roof that let the sun light to pass. On the bad side, ther were no robes in my room. (It seems more expensive rooms on the upper floors have robes) and it was impossible to watch TV, the image was pixelated or disapeared completely and sometimes a weak signal message was displayed on the screen. Hot tubs need some maintenance, only half of the jets were working. The shower did not have the pressure one can expect on a hotel like this. Summirizing, with a very little effort, things could be even better.
"Good, but several inconsistencies"
Our party of seven checked into four club level rooms at this property. Despite early arrival we were all accommodated immediately, and clean, comfortable rooms with nice views of the city, and of Rambla Gandhi/Playa de los Pocitos. The club lounge on the 23rd floor is small--but never crowded and has attractive food and beverage options both at cocktail hour (6 pm until 10 pm) and at breakfast (6:30 until 11). The hotel has a direct connection to Punta Carretas shopping centre, and there are many good restaurants in the immediate vicinity. Oddly, of our four rooms, only 1 had a coffee maker. Only two were supplied with facecloths. Another did not have towels replaced during one day's servicing. While follow ups with the front desk were cheerfully accommodated, these shortcomings should not occur.
"Poor customer service"
Checked in hotel asked for upgrade room and not accomodated . Staff not helpful or friendly . Cold and uncaring attitude . Have frequented this hotel several times in the past and it's a hit or miss for me . In addition , the rooms are very hot . Air conditioning not up to par!
"Higher Class living"
Business trip - stayed here. Living up to their chain, the Sheraton maintains a luxurious atmosphere and caters to their guest in a polite and courteous manner. Granite and marble structures along with glossy wood trim in a contemporary setting. PROS: I consider luxury accommodations. Bed was great. Staff is friendly and helpful with many speaking English and politely ignore my poor Spanish. CONS: Pricey - however not is this is what you want. English was freely engaged which was helpful as my Spanish was non-existent. The lobby was clean and the rooms were the same. I felt very comfortable there but I would find it out of my price range if it wasn't a business trip. Again the staff was courteous and the room was serviced daily with no issues from me. The bed was comfortable and as I got a sinus infection and head cold, I spent several days in it so it was a blessing. Outside the lobby is their restaurant where I did breakfast - buffet. While the food wasn't bad, I found it pricey for all that was offered and I would imagine you could find something outside their facilities if you looked. However, for business related functions (or you are in a hurry and don't want to mess with looking elsewhere), it would be good. I believe they had regular ordering as well. You are also next to a mall which was extremely helpful and a great plus. I am not a mall person but being a foreigner you can go there and look around and "explore" in a safer manner. English was spoken a lot there too. Overall this place is excellent as it caters to what they wish to serve: Business class or those with more money or wish a little more pampering. If you are looking for a low cost place this is not it. If you wish to "live it up" then this could be your place.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM