This is a very good hotel. Rooms are clean, service is prompt and the breakfast is fantastic. Location is also pretty good - malecon. It has some nice restaurants around too. Valet parking is free, good bonus. I subtracted the star, for intrusive security, everywhere you go you need to use card, like everywhere. To get to the gym you need to swipe it 3 times. When you walk in they come to you and eye you over. I constantly felt like a criminal coming into this hotel. When staying with my wife and baby, when nanny came to babysit a baby for an hour so we can go celebrate. They grilled me and her. So with all the great things that is going for this hotel, did I mentioned breakfast yum, I will not be returning, I did not feel like home at all.
I stay regularly at the Sheraton in Santo Domingo. Location is good at about 5 to 10 minutes by taxi from the Zona Colonial which is a great spot to head out to at night. Service by the staff in the Sheraton Club lounge at the 10th floor is excellent. I particularly remember señor Argenys who was extremely helpful and attentive while I was having breakfast over there. At night, Nelson and his colleagues serve complimentary drinks in a laid-back atmosphere. Excellent place!
After a Terrible check in experience. The morning manager and staff were extremely accommodating. The front desk manager Jose Raul turned my negative feelings into a very positive. He offered us breakfast at no cost. When we arrived at breakfast noel took charge and made us feel like family. He arranged bus schedule to our next destination gave us bread and cheese to eat along the way. Rest of staff Ramon, Carmen, margarita, Pablo, doniany, Rosanna, & wilkin All took very good care of us. We will highly recommend this property to friends and family. We will certainly return to this property again and continue to use Sheridan for our accommodations in the future. Thank you again to your great day staff at Sheridan Santo Domingo DR.
"Best service Ever "
Great staff I sure will be back here From front desk to room service, restaurant , pool bar best service Ever, I do recommend Sheraton +++++ & super nice view, from the restaurant Noel and Benjamin, Abel was very helpful with our luggage and helped us with every question we had thank you Sheraton for such a great stayed 😊
A lovely hotel offering all the amenities and extras needed to spoil yourself with. However, not closely located to an area where you can go walking around to explore and experience Santo Domingo and its everyday life without having to take a taxi.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM