"I was looked after very well here!"
I liked this property very much and found it a very comfortable base from,which to explore the delights of Stockholm. It is incredibly Close, in fact just across the bridge from the Old Town or Gamla Stan in Swedish. The rooms are functional and comfortable and I loved my view of Gamla Stan from my fourth floor pictuire windows. The C Floor's Club Lounge was a real hiighlight and the 5.30 pm cocktail hour cannot be beaten. Staff are efficient and pleasant. The sauna and gym facilities are useful to work off the extrra calories engendered by the abovementioned Club Lounge, though!
Very nice hotel. Considered five star in Stockholm. Nice restaurant. Staff very friendly and everyone speaks English quite well. The bad news is that the Swedish Krone doesn't have a favorable rate to the USD. Or vice-versa. Anyhow not the hotel but Sweden in general is an expensive place to visit. So just be aware. The Sheraton is a great place to base your stay in the capital city upon. Enjoy.
"Sleeping in Heaven, but room for improvement though"
Quite spacious rooms with wonderful King size bed and pillows to die for. The location is perfect near the old town and cruises. The staff is very attentative, open and service minded. However, the breakfast restaurant is too crowded and the buffet is not impressive, largely due to the warm dishes, e.g. Scrambled eggs which are not homemade. This is below standard in a hotel like this in my opinion.
"Shockingly poor service"
Still here, checked in early this morning, wouldn't honor gold membership because booked through expedia, even though starwood gold America insisted it would be honored. Booked through expedia because starwood made it such impossible to get a lower rate without jumping through hoops. Room wasn't ready at 730am, which w understood but returned at 4pm and tgey coukdnt find ohr reservation. We had already checked in. After 15mins they foubd it and sent us to an "upgrade" which included dirty furniture including crumbs on chairs, dirt on beds and fingerprints all over glass tables. Got a new room, shockingly also dirty with hair on shower walls etc, but too exhausted to change again. No apologies and No room service menu, said it was on the TV it wasn't, went downstairs to get a menu told there were no printed menus and they'd send a technician to the room. And there was nowhere to eat except in old quarter, uh, really' Walked over to the restaurant and shockingly there was a printed menu. Cluelessness of staff is shocking. This is why we are choosing AirBnB more and more, what's the point Starwood if your staff cant find reservations or room service menus. Very disappointed. Only positive is location. Would check out and move if we could get a hold of expedia, lesson learned.
"Stockholm Icon.... Good Location, Clean and Quiet!"
Staff are Great!, Close to the central Railway station (10min walk) You could literally Eat every night in the Railway Station, there is that much food on offer and it has a Supermarket (Coop) downstairs, Close to City Hall, Ferries and Hop on Hop Off Buses are around the corner (Stop 5). Restaurants around the corner and 7 eleven Is up the road near MacDonald's, Food and Coffee and a Restaurant is offered In-house and a Café Next door, the Hotel is a little Dated however, it is Conveniently located. Internal lifts work ok as well. Would I stay here again' Yes.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM