of TripAdvisor Travelers recommend this hotel
"Adequate for sleeping"
Stayed here for one night and was a bit underwhelmed. For the price I would have expected a bit more. Did not seem to be up to Sheraton standards. Room was quite worn out and no view which was disappointing. Satisfactory hotel for sleeping (comfortable bed), but not much of an experience in NYC.
I was a bit lost and I spoke with the bell guy by the name of Carlos which he helped me out tremendously. He went as far as printing out directions to make sure I was fine and even gave me a water bottle! Great service!
"Customer service "
Stay at the hotel in May 2017. Excellent customer service. I would like especially to mention Lama from reception - very helpful and friendly. Good rooms, good location good breakfast . Very good value for money.
"Amazing Customer Service!"
I stayed here with my family to attend NYU's graduation. When we first checked in, we ran into a problem with our reservation. It had been booked incorrectly. However, we were helped by Lammah. She was extremely helpful and friendly and made us feel right at home. She fixed our reservation very quickly, and helped us rearrange our booking. We told her that grandparents were coming as well, and she arranged our rooms to make sure the grandparents would be on the same floor as us! The rooms had a beautiful view, and were extremeley comfortable. Lammah made our stay even better by accommadating our every need and making sure that we felt at home. I definitely recommend staying here because the staff is excellent and the rooms are amazing.
"Excellent customer service"
My husband (fiance at the time) and I stayed at the Sheraton Tribeca in March 2016. We were in the City for the night so that we could go to the menu tasting for our wedding. The tasting was in Soho, and so we found the Sheraton Tribeca on a hotel search website because it was close to where we were going and a very good price for a Friday evening in NYC. Our stay Friday night was very nice. Our room was small (as all NYC hotel rooms tend to be), but the bed was super comfy and the bathroom was a decent size. We checked our bags at the front desk Saturday morning and set off to run errands/explore the city. We decided on a whim to stay Saturday night, as well, but didn't have a reservation. The manager at the Sheraton Tribeca was able to match a special price that they were running on a discount website, which we were super appreciative of! The front desk agent upgraded us to the club level because she knew we were celebrating our engagement/wedding planning. This is when we fell in love with the hotel. The roof top patio on the club level is incredible. My husband and I love looking out at the tall buildings of New York, and this patio allowed us to do just that. We were completely taken care of throughout our entire stay, and we look forward to staying at the Sheraton Tribeca again!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 2:00 PM