The Silken Ciudad de Vitoria is at number 8 of Portal de Castilla, in the heart of the city.It is conveniently located right in the centre of the city, easily accessible from the main roads.
of TripAdvisor Travelers recommend this hotel
The hotel was hard to see coming into the city as it does not display its name prominently. The staff were very friendly & the room comfortable; the bathroom well appointed. The under ground parking was challenging to find & then to negotiate, but the lady on the front desk was extremely helpful. Our 1 complaint if that the hotel billed us twice in advance for our room, booked through an on line agency. Getting our money refunded involved many emails & phone calls over several days, to the point that we didn't think we would get our money back. We did as we checked out, but after much anxiety.
Food at the local restaurant is high quality and affordable. Rooms, although a little used (especially the walls), are quite comfortable. They have TV with international channels. Their parking in the same building is convenient. The hotel is located within walking distance to down town and the cathedral. I slept on the first floor, room 131, which was too noisy (I could hear the traffic outside). I would not mind sleeping here again provided they offer me a less noisy room. As for their staff, they are very friendly and efficient.
"Fantastic Assistance by the Staff"
A good hotel with clean well appointed rooms. We had left some of our belongings at the hotel when we checked out and the staff were fantastic in arranging for us to be reunited with our property in another town. Without their assistance we would have had to have returned to Vitoria. Their actions turned a problem into a good memory for us.
"3 star hotel - 1 star linnen"
Not very much to say about this outdated place. Only, they should get three stars instead of four and please replace the bedlinnen ( or start to wash it, it is stained (😱 don’t know exactly what) and the carpet, because of the same reason) Breakfast is good, service average to good. Misses soul (again white LED lights are used here) and they are placed at random which gives a low class hotel effect....
"Lovely hotel, lovely building!"
We stayed here for 3 nights and we were most impressed with it! I really enjoyed staying here in Vitoria`Gasteiz, The hotel was quiet with a very comfortable bed, the room was spacious with everything we needed for a comfortable stay. Staff were very friendly especially breakfast staff and reception staff. Breakfast was good with a good selection of hot and cold food. The breakfast room was spacious with plenty of tables. Our room was on the garden floor where you could go out and sit in the garden but the garden was inside the hotel, a lovely feature. There was a bar if you wanted a drink.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM