of TripAdvisor Travelers recommend this hotel
"Great Starwood Hotels option in Beverly Hills"
Chose the SLS because it is Starwood's only luxury property in Beverly Hills and we wanted to use our points. Upgraded to a suite because of our Platinum level. Loved the rooms and the amenities: fabulous decor, clean rooms, comfy beds, plush towels, nice toiletries, great customer service etc.... The only downside that I am finding in all the newer "design" hotels: there is not enough lighting..... Someone please tell the interior designers that we need decent light to apply makeup and read. Just add dimmers if you want to maintain ambiance!!!!
"Excellent Customer Service"
I recently stayed at the SLS and the from start to finish the customer service was amazing. Patrice, the concierge, was helpful beyond belief. I would go back not only because it is an excellent hotel but the service makes it one of a kind.
We were very pleased with the chief of Engineering. He made sure the problem with our room fix right away. Very please with that.Room was good, clean, very clean towels. Valet parking was great. Good location. Great breakfast.
"Used to be great, now so-so. "
I used to love the SLS but it’s time for a remodel. Peeling wallpaper, crunched and missing mini blinds, stains on carpet and the sofas in the room and the lobby lounge, Tres. HOWEVER, the cocktails are great. Overall just feels like the rooms are dirty.
This hotel was awesome! Our daughter was delivering a baby @ Cedars and we arrived late @ night. They were super accommodating and when we needed to extend our stay they were extremely helpful. Upon becoming new grandparents the entire staff was congratulating us and wanted to see baby pictures!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM