SOFITEL AGADIR THALASSA SEA & SPA Luxe

BAD POINTS: The hotel looks tired, there is a lot of wear and tear everywhere , it seems replacing or properly fixing completely worn out , damaged, stained or broken items is not standard routine in this property. I did not expect to see this in a 5 * star hotel.I have been to other Sofitels and they were very well maintained but not this one. It is clear that little attention to detail is paid when it comes to any maintenance , from broken tiles around the hotel, to piles of sown timber holding up the wall hang toilet in our bathroom ( which was also fitted at incorrect height and extremely uncomfortable to use, feet can't touch the floor unless you are a basketball player) , towel rail in bathroom with smashed wall bracket, to some worn out/torn pillow cases and bathrobes that should have gone in the bin but are still being put in the rooms, stained covers on majority of sun loungers, bird droppings on balcony cushions, torn covers on cabana cushions , abandoned broken cabana on the hotel beach area with no mattress that stood there like that during our entire stay, rusty fixtures... the list goes on. If you are used to or expect to see everything perfectly finished , maintained or presented this isn't the hotel. Bear in mind you will still pay 5 * prices. Spa access is to be paid for. This was not clear anywhere at the point of booking , not even on the hotel's own website. Cost to access a steam room and pool 200MAD! for hotel guests'! This really isn't what one would expect . If your diet consist of a high percentage of fresh vegetables or you are vegetarian or vegan you will not find adequate food to eat at the buffet, only a small selection and little variety of fresh vegetables is what is available which again I do not think it is adequate in a 5 * hotel buffet. A lot of noise throughout the day audible in our room from cleaners in nearby rooms dragging furniture at random throughout the day , this made it impossible to have nap during the day. Bearing in mind hotel cost us the average GBP 330 per day this wasn';t reasonable, you are on vacation and can't even rest when you want to. I did complain but the noise continued.The guest relation manager gave us a little gift on departure to say sorry but I must say that does not make up for intermittent noise from 9.15 am to 6 pm every day whilst paying expensively daily for a room. GOOD POINTS If you have any specific need or are unhappy with anything and ask for what you need the staff will try their best to accomodate your request which for me made all the difference. The main restaurant manager and hotel Chef Yusef made sure I had at every meal all the vegetables I needed . I really appreciated their efforts, thank you. To make up for the disastrous weather during almost our entire stay (which ruined our holiday) the Spa manager kindly offered free spa and sauna access for us. I really appreciated the thought. This has a sea water pool whereas the external pool contains chlorine (for me a problem) At the spa , which is large , very nice and spotless, we had a good massage by the physiotherapist Mehdi. He was knowledgeable professional and pleasant. Would highly recommend. On the day of departure we were offered a late check out, our flight was late at night so I was very pleased we could enjoy the day comfortably and have a civilized dinner before departure. The hotel is generally very comfortable and it has direct access to the beach, large pool and lots of spaces to lounge around. The decor is tasteful, no expensive finishes anywhere, but still pleasant enough . The staff are all very nice and helpful. With nice weather I m sure one can have a nice holiday here. Overall I would return provided I got a room with no daily noise and if the weather was sunny

Me and my hubby stayed the first week of this month for a week. We do travel a lot for long or short holidays but as it was our first visit to Agadir I've tried very hard to find a right hotel for us to be able to relax and have a compleat tranquility and I've made right choice. We are not a sun worshippers but as we live in London wouldn't mind to see nice sun :) however it was our bad luck that the weather was very clouded and probably seen the sun only for a few hours in whole week (apparently it does happens in the beginning of September) and it was local holiday period therefore most of shops and restaurants were closed for few days. Now about the hotel itself, if I want to compare the facilities, room amenities and general conditions with other 5* hotels from around world we've stayed I can go on a bit. But hey, who really cares about a little bits and pieces, lime scale in the coffee machine and a little blockage of the basin will not ruin my holiday. Important thing is we enjoyed our break without doing much and we felt that hotel personnel made our holiday, they are very friendly professional hard workers doing absolutely their best with a big smile. I don't normally do this but I have to list their names to encourage their work. Reception - Karim, Asma, Yassin Pool - Frank, Radwan, Michael Restaurant - Adil, Ibrhim, Yassin, Rachid Finally special thanks to Mr. Alla El-din and Mr. Othman. Thank you guys and hope to see you soon. G & YH

We stayed at the hotel in early July and had a wonderful time there for 2 nights. We were travelling in Morocco for my wife's birthday and the staff upgraded our room (guest of the day !). Noura and Katia helped to plan a wonderful birthday dinner by the beach. The hotel is beautiful, the rooms are very nice and elegant and all of the staff were very helpful. Thank you Noura and Katia would a wonderful experience !!!

Stay here quite often but this time they laid on a very special private dinner. It was on the roof with gorgeous views of the setting sun over the ocean Private chef to BBQ oysters turbot sardines and prawns. If you've never tried BBQ oysters you must , slightly smokey , delice. Turbot just Pink at bone perfect All the team came with bday cake , which could hardly manage but superb next morning for fast All this is thanks to their new manager who is going to shake the place up and put it where it should be , at the top This is the only hotel in Agadir with direct access to the beach and the sea seems to be always warm, we have swum in April and November All the staff try very hard and it would be unfair to single anyone out Trust me for a beach break it is difficult todo better and only just over 3 hours from most European cities

We stayed here for 5 nights and all I can say is the food, service and decor is exceptional. This hotel really does care about quality. I have stayed in the top hotels around the world and this was in the top. If you go agadir stay here.