SOFITEL BERLIN KURFUERSTENDAMM

Being a big fan of the modern versions of the Sofitel I was a little disappointed with my experience at the Sofitel Kurfürstendamm. Rooms should get a make over to get rid of the colourful carpet and little things like exchanging the 2-star hotel hairdryer with a proper one. Being a Platinum member and spending an important number of nights in Sofitels I just can't be bothered when I need to update contact details when checking in, as this should all be in the back up systems. In addition to that, there was no extra service for Platinum members whatsoever.

The Sofitel Kurfürstendam was a prime experience of careless 5* attitude... starting with the doorman, throughout the stay and even after, when contacting the hotel with follow up... good thing, they really don't care as it was also the first Accor stay without the survey afterwards. Below some impressions of carelessness at Luxury level, not to mention the freezing cold bathrooms and doorman to distracted by chatting to reception staff instead of helping arriving guests in the rain...

From check in to check out, we were treated so wonderfully professionally. The room we had (on the Club floor, 1008) was beautiful. Fantastic views over the city. The Club Lounge on the 11th floor was beautiful. Thoroughly recommend this Hotel for anyone wanting a central location, excellent service and beautiful food.

Stayed just for one night but would have loved to stay more. I had a junior suite on the tenth floor which was on the corner of the hotel, so the aspect was amazing. The room was spacious and luxurious. Couldn't fault it at all. The Bose sound system was cool and as the room was large and well insulated for sound I could play it loudly without annoying the neighbours! I've read the ridiculous review, well some of it (about 3 million words) by the pedantic guest, who quite frankly sounds like one of life's irritations! When I realised I'd left my USB electrical plug at home I called reception and asked if they had one. Within 5 minutes one was delivered to my room. Full marks to the owners as the hotel is very well run and the staff both very polite and friendly.

Smart hotel in a nice part of Berlin. There are plenty of good restaurants and shops in the area. The rooms at the hotel are impressively big and comfortable: we particularly liked the Bose sound system and Nespresso machine. It was a bit disappointing that the water next to the bed costs €7.50 and was not complimentary. We also found the wifi a little slow. Loved the hotel spa but thought the fitness room was a bit basic (fine for cardio but not much else). Skip the breakfast at €30 per person and go to one of the great places nearby instead! Overall a good stay & we would (will) book again!