SOFITEL BIARRITZ LE MIRAMAR THALASSA SEA & SPA

The Sofitel hotel has an amazing location, right on the beach. Staff were efficient and friendly, totally bilingual. The pool is excellent with lots of lounges. We loved the dining on the patio for breakfast overlooking the pool, and for evening dinners enjoying the sunsets. The boardwalk is right outside the hotel and it is an enjoyable 5 minute walk to the old town of Biarritz, a fun place. As an Accor Hotel loyalty member, we appreciated being upgraded to the pool view and had a nice patio of our own on pool level. The room was spacious and clean, excellent king bed too. I'd recommend asking for rooms with higher numbers, say 205 and above as they are closer to the beach, and would have better airflow. Floors 3-5 would also afford better views of the ocean. One frustration, parking costs of 30 euros per night were excessive - this should have been made clear on the reservation site. We also had to call to get the breakfast package added to our basic room reservation - this too should have been an option online. All in all, enjoyed our stay very much.

Please don't waste your money. Extremely Overpriced..........and not worth it. It's a 2 star hotel at 7 Star prices. The staff don't care. They just want you in and take your money. Like Faulty Towers but without the humour

We stayed at the Sofitel because we know the Accor brand, because we get an Accor discount, and the hotel is well located. Their front desk and concierge staff were very helpful at all times. The valet was prompt and courteous, and the location was very good - a short easy walk to the Grand Plage and all the action in central Biarritz. And the hotel itself is a well-maintained quality property, with very spacious rooms and plenty of sport and fitness facilities and food & beverage capacity onsite.

Hidden ocean front resort in Biarratz. While it is well away from old town and the majority of restaurants (10 min walk), this quiet, well maintained hotel is quite nice. We got a luxury room with an ocean view. As you can see from the picture, they did not lie... that was taken from our room. The ocean lulls us to sleep each night. Beds are super comfortable and bathrooms are the usual small Europen type. The hotel is located on the backside of Hotel de Palais.

Two parts to this, first about the hotel, second about our experience. The hotel is VERY overpriced for it's condition. Every mention of this in the other reviews is entirely accurate. The bathrooms are like worn out Travel Lodge style and outdated. Not a person on the planet would see them and be impressed; instead it's like a feeling of just getting very ripped off. The rooms are outdated, probably from the late 90's. Everywhere you look, work needs doing. We stayed in a luxury ocean view room and a prestige suite. Both were of the same standard. The bathroom really is a sight to be seen - stay here and you WILL be disappointed, mark my words. Look elsewhere. Breakfast was nothing special, not sure why the "Magnifique" tag. I have to admit, the bed was comfy. And that is the best I can say. 600 EUR for a luxury ocean view room, I felt absolutely ripped off - I can't stress enough how the quality is on par with UK budget hotels at £50. Remember I told you! Second, BEWARE - many rooms have connecting doors and this is not advertised. We were next to a very loud lady who spent 3hrs on her phone, we could hear every word. I mean every word. I recorded a 5 second snippet and went to reception at midnight, unable to sleep. Very unapologetic, could offer nothing except another room with another connecting door and so I paid for a suite and said I'd be back in the morning to speak to management. Next day, had a 1hr argument involving 4 different staff at reception trying to get a refund since we had no sleep until 2am in the end, after moving our rooms and returning the old key, etc. They didn't want to know, offering 85 eur off the original bill. We had a 2nd night booked but left instead and drove back to the UK, having already driven 10hrs the previous day from Alicante. Overall - just please take my advice and don't stay here. Find another hotel. Find another hotel - and if I didn't say it, find another hotel. I have stayed in many lovely hotels around Spain and France and this does not warrant five stars. Seriously, don't do it. It's 2 or 3 star at best and a poor one at that. Needs millions in refurbishment, as others have said. Wish I'd believed them! Top money for nothing. Don't do it.