SOFITEL LONDON ST JAMES

Stay at this hotel ! We stayed here for six days/five nights, and were never disappointed. The staff is wonderful -- so accommodating and always there to help in every way: Front Desk -- We arrived at 8:30 AM from an overnight flight tired and hungry. First they let us check in early and gave us a lovely room. Next they let us use the breakfast included in our package price to eat that first day. By letting us swap that day's meal for breakfast on our last day (that we would miss due to our flight time), we did not incur a breakfast charge. It was so nice of them to offer this to us as the breakfast was absolutely divine. Bellmen -- They were fantastic. On the day that our tour company failed to pick us up, Jose ran (yes RAN) to the corner to flag down a taxi to get us to the Eurostar station on time. He then outran the taxi back to the hotel so that he was there to open our door, and instruct the taxi driver where to take us. All of the bellmen were so very helpful and pleasant each and every day. Housekeeping -- I have only high praise for this staff. The room was spotless, the turn down service done with care, and the attentiveness of the staff to detail absolutely amazing. Restaurant Staff -- The breakfast staff was very friendly and welcoming. The service was very good, and they always greeted everyone with a smile -- even at 6:30 AM ! The hotel itself is in a wonderful location -- close to both Piccadilly Circus and Trafalgar Square. We walked everywhere, and felt absolutely safe in the area around the hotel. Security at the hotel itself was a big plus since we were there after the terrorism attack at London Bridge. A doorman was always on duty when we would come and go. At night they locked the doors and checked everyone who entered. I cannot think of anything that they could improve upon. I would not think of staying anywhere else the next time we are in London.

This is a wonderful hotel that offers all the amenities. I had been traveling all day when I checked in and didn't feel like going out for food at the end of a long day. I ordered room service and stayed in and was treated to a wonderful dinner in the comfort of the spacious room. It's not often that you check into a hotel and feel perfectly comfortable just hanging out in your room but Sofitel is the exception. There was a comfortable lounge chair, table (not desk) for eating, and the bed was ultra-comfy. Rooms have great air conditioning as well, unlike many other hotels in England. I highly recommend!

When you travel, it is the people that you encounter that make the trip memorable and the staff at the Sofitel St James were exceptional. The doorman, Dorian meet us every morning with a smile and greeting that started our day. The kitchen staff were always helpful and the service with the laundry was beyond any expectations we had. The location is in the heart of London and this hotel is trully a five star establishment thta will not disappoint.

The St. James is a marvelous hotel in a marvelous location. Every aspect of the hotel is what you would expect in a five star hotel including the Balcon restaurant. The service in the hotel and in the restaurant is impeccable. The concierges are both helpful and extremely knowledgeable. My wife and i are experienced travelers with high expectations when we book a highly rated hotel and pay the associated prices. Everything about the St. James more than justifies both its ratings and its cost. Would recommend to anyone with high expectations and a wide experience in traveling in the US and abroad. Absolutely first rate.

This is my 2nd time at the hotel and if it's possible, I think it has gotten even better. All of the staff are so pleasant and helpful (true sign of a 5 star) while the rooms are nice and comfortable. The location is great and near food, fun and entertainment. Must visit and stay in London