SOFITEL MAURITIUS L'IMPERIAL RESORT & SPA

Went with my fiancee. We arrived at the hotel Around 9pm, and were told that the buffet restaurant closed at 10pm and all others needed a 24h pre-booking, so we went straight to the buffet. One hour prior to the supposed end of service most stations were already emptied and not being replaced. I honestly think that if you charge the same (and not cheap) price for a client that arrives at 7pm or 9:30pm they should be offered the exact same service. Also, at the pool and beach bars waiters were taking more than half an hour Just to get the orders. More than once I had to leave my seat at the beach to order a drink. The employees try their best, but they are under numbered.

I am planning today my end of year celebrations and realized Ouf I forgot to thank you guys for your tremendous effort you made to make it a 'Sans Faute' for my friends who accompanied me for a week end at the resort. I am writing on behalf of Mr Amar Sewdyal and Mr Roy Chunnoo for whom I booked a room each. Well, I noticed so much improvement that made things so quick. I have the feeling that the check in was quicker and smoother. Malika was the one who handled our check in. Impressive service by Pravesh at the Ming Court Restaurant. This fellow definitely knows how to overwhelm a customer. At lunch, we had Kavish at the main restaurant. It was almost like a Butler service which I enjoyed for free. Great guy. At the spa, I met with a great lady, Prema. So happy,so motivated......good marketer. It is not everyday that you come across such dedicated staff. We think having discovered a rising star......Vimal the chef. He was good in his food preparation. His tastes was of very fine cuisine. Thanks to the people who cares a lot for us. I have in mind Mithun, Vikram, Chef Kishore (The detox Specialist), Darren, Sachin Bussawon the beach boy, Mahendra the F&B boss, Rajen the luggage man, Pritam the FOM etc. The music at the bar has improved a lot. Business in Mauritius is about connections and relationships. Prema at the spa proposed me packages for corporate spa retreats. Sad that till date, being a loyal client, no one from Marketing met us to establish a relationship. Thing that Mithun did on the very first day I discovered Sofitel. I sent press and TV people a couple of times to Sofitel. Not even a thank you from the Marketing Dept. Very sad. Well, we planning the celebration and we shall be in greater numbers for a Sofitel break. Till then.....keep us happy as usual.

Food was AMAZING. Room was luxurious and lovely. The staff were professional and really kind, going out of their way to make us happy. . The lady at the kids club was really special and made my daughter feel comfortable enough to stay with her.I would definitely go back and I highly recommend the Sofitel Flic en Flac

We were in a family suite. The rooms are spacious and very comfortable. Probably the best family suite we have ever stayed in. The setting is great and all the staff were very friendly. Restaurant: The food was wonderful and the buffet spread was excellent. The beach bar was closed for renovations, but that didn't bother us at all. The entertainment in the bar was okay....it was very loud, so i pity people who had a room close to the reception. Staying at the Sofitel is always wonderful experience!

An excellent resort. Despite its (big!) size, tou never feel overwhelmed by the other guests as there are enough sunbeds spread all around the beach and garden. Staff is extremely helpful and friendly. If you dont mind having no ocean view, consider the junior suite in the garden, with a zen view on the japanese garden. Food quality is really good, even at breakfast or at the diner buffet. Evenings have 2 atmosphere: piano with great singer at the main bar, or more modern at the beach bar. Cool! Rooms are large though somewhat aged, but with great comfort and plenty of amenities. I definitely would come back! (As an example, this resort is to my opinion better than the Westin both for quality of food and beach)