"Another great stay - superb staff and service, great location, excellent hotel"
I returned here fo another week of business meetings and made use of the hotel, meeting facilities, pool and bar. All were most excellent and especially the meeting facilities and support staff. Frank and his team deserve special mention.
"The most depressing expensive hotel I've ever stayed in."
This place cost $400 a night, and outside New York I kind of hope for something a bit luxurious for that nightly rate. Honestly I found check in perfunctory - the first room we had was tiny with stained carpets and chipped furniture, which I overlooked until dogs barking in an adjacent room showed the soundproofing was non existent. We were moved to a larger room but honestly the decor is stark white, with cold tiled floors, nothing in the way of comfortable, luxurious touches and though the bed was comfortable, the lack of decent windows and soundproofing meant noise from the corridor and rooms in the night and a rude awakening at 6am by construction work starting out the front. In all, not the experience I was hoping for. It's a condo hotel also so if you don't mind residents whining to each other every elevator trip about the place, then this is for you......
"Excellent Service and friendly"
I am a regular guest at the Sonesta-Coconut Grove and always find the people friendly and accommodating. The service, rooms and food are all excellent. It has a warm and friendly atmosphere that keeps us coming back.
"No bottled water in room."
A $400. a night suite with no bottled water and only one tiny bar of soap. When I asked for water I was told to go down to the desk and get a bottle from the refrigerator for $3.00. This is an insult. No more visits to the Sonesta.
"Great location, but needs updating and loud party in room next to us"
The hotel was nicely located near the CocoWalk mall, with lots of shopping and good restaurants within a few blocks. But the hotel rooms need updating (not very many outlets for charging, no USB ports, toilet did not flush every time). There were also a loud party going on in the room next to us past midnight. We called the front desk to complain 3 different times, and the third time they ended up moving them to another room (our suggestion, not theirs).
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM