The St. Regis Saadiyat Island Resort, Abu Dhabi, located on Saadiyat Island, is a prestigious resort in Abu Dhabi. Saadiyat Island is located 500 meters off the coast of Abu Dhabi.
"Wonderful stay at St. Regis Saadiyat Island Resort"
We just spent 3 nights at the St. Regis Saadiyat Island Resort. It was an incredible experience that went by way to quickly. We stay at 5* resorts all over the world and this is definitely in our top 10 list now. From the pre check in emails to arriving on property, the warm welcome in our room and everything else along the way! Our room was spotless, clean and dust free! The bed and pillows were so comfortable, we slept very well each night. I wish I would have written everyones names down to acknowledge them individually but from the valet, front desk, room service, gym, concierge, travel desk and more; each person was better than the next! I wouldn't hesitate to recommend this hotel and look forward to returning one day again soon!
After reading so many positive reviews about this place, Me and my hubby decided to make it our summer holiday / anniversary celebrations. When we got to Abu Dhabi air port, be warned, they do not speak English, just guess and walk towards where they're pointing towards. Never take airport taxis, they quoted us £80 - £100. The locals taxis are cheaper. When we got to the hotel, the doorman was far too busy to notice us, he didn't bother opening the door. For a 5 star hotel, that should of been the norm. Anyway when we checked it, we were welcomed in a very friendly manner. We were given a refreshing drinks and a much needed cold towel. We were then told to wait till our room was ready. In the end, we waited for about an hour, but we knew the room wouldn't be available as we got there very early in the morning. We were finally taken to our room. That's where the hotel needs to improve. We were not shown anything in our room and it would of been nice if the butler spent a few mins explaining things to us, for an example, there's no smoking in the balcony. We could of done with a little tour of the hotel too which we never got. We booked half board and I'm glad we did because it was impossible to stomach 3 meals in that weather. The food was lovely. They had everything available. We had breakfast and dinner, again they had different themes every night which made a difference. Desserts were to die for. Customer service was faultless, Sudip. B in particular was very attentive during our breaki and dinner. Weldone and keep up the good work. Thilak.P went above and beyond to replace my missing face towels, thank you. Customer service around the pool area could improve though, they could come around to clean the table which was always full of empty water bottles and a full ash tray. Pool area and the beach were my 2 fav places, stunning views by day and night. There are plenty of choice when it comes to bars. Manhattan lounge in particular, was very relaxing. They do offers before dinner which was great. We had to change our room during our start due to a very inconsiderate guest next door. Again, the staff at St Regis were very attentive and kind, they moved everything for us whilst we were busy by the pool. That was handled very smoothly. We did appreciate the live music by the slightly stuck up pianist, who played beautiful songs. Over all, I will visit St Regis again however, they still need to make improvements hence why I haven't scored them excellent. Thank you St Regis.
"Beautiful and a very impressive Hotel but staff needs more training"
Had difficulty booking online for two family rooms at the promotional rate mentioned on the website. So I booked two rooms using the corporate rate of our company. on check-in I was informed that the corporate rate I had per room was for a single occupancy and that the double room was more expensive. at the next check-in counter I could hear another guest complaining about something similar. then I was informed that breakfast was included, to get a call one hour later informing me that the higher rate I had to pay did not include breakfast. so why do they over promise and under deliver
"Great location but let down by poor service."
We stayed in Room 622. A beautiful, full sea facing room with a huge bed and massive bathroom. Unfortunately checking-in was less impressive. When we booked by phone (we live in Dubai) we were expressly told to check in "at the residence", so we had to ask various staff on driving up where that was, and where did we check in' None of the staff seemed to have a clue, or tried to direct us to where we eventually checked in. Eventually we did check in at the main hotel - quite abrupt staff member who couldn't find our booking for quite some time. There was no attempt to ask us if we wanted to be escorted to our room. We ordered a room service meal on check-in. Very slow for a very uncomplicated meal - over 1/2 an hour. The butler service didn't seem to work - every enquiry we made was "I'll have to get back to you when I have contacted the department concerned" - I thought the butler service was supposed to be a "one stop window" - it certainly is in say Oberoi hotels. Later requested a few Earl Grey tea bags and a small jug of cold milk. Both arrived after a long delay with a bill of nearly equivalent $20, which was just daylight robbery. I didn't pay, and it was later explained away as "an unfortunate error" by the staff! In the morning, found the coffee dispenser was jammed with an old capsule which someone had put in the wrong way, but obviously whoever cleans the room on guest turn around hadn't checked and cleaned it. All little things, but one expects more from the St.Regis name and brand. Many of the staff seemed woefully under-trained for a 5* hotel. Disappointing.
"One of the Best"
We stayed here just for one night in June 2017. It was during Ramadan so there was no alcohol served during daylight and the beach-side bar/restaurant 'Turquoise' was closed but otherwise it was the same experience as any other time of the year, you could still have soft drinks at poolside. The hotel is amazing - a fantastic location with sea right out the horizon (unusual for hotels in this region) and sunset on the beautiful long beach. There are plenty of pools to choose from (including a really nice kids pool). The rooms are very nice - amazing bathrooms and they have everything you'd need to spend a week or more. The restaurants are great - we ate in Sontaya which is a Thai themed restaurant and it was delicious. The bars are very nice too - Turquoise on the beach is amazing when its open (closed during our visit but we've been there before) and the bar down the corridor from the lobby is quiet but perfect - great service and real luxury feel. Nothing is cheap in this hotel but it has everything you want. There are also a few restaurants and cafes and bars across from the main entrance which are nice - I would recommend 'Caramel' for classy evening drinks. I would place this hotel second only to the Emirates Palace Hotel and that is high praise. The service in this hotel set it apart from some others - you always feel like they are aware of your needs and they are cheerful and helpful all the time without being intrusive. I'll be back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM
Please note, due to the ongoing development of Saadiyat Island, there may be minor noise disturbances or an impact on the view to a small percentage of the rooms located on the right wing of the building.