STARHOTELS EXCELSIOR

I have stayed here 4 nights in total last year and this year as a base before and after flying to Bologna. It is wonderfully convenient to the train station and a cheap and easy shuttle bus to and from the airport. Extremely clean, comfortable and great buffet breakfast. I am now a Star member and was unexpectedly and happily upgraded to a junior suite on my last stay June 12th. I have just one concern which I think other travellers should be aware of. The very nice receptionist, on payment of my bill, asked whether I wished to pay in euros or dollars. I asked whether it was the going rate, and she assured me it was, so I unwisely opted for dollars. On return to my room I noticed on the receipt there was a surcharge, clearly saying mark up on exchange rate 3%. The going rate was just under 1.12, Starhotels rate was 1.1572. I immediately returned to the receptionist (5 minutes) who was unable to void the transaction and said it would have to be done the following day - she did not appear to be aware of the rate surcharge until I pointed it out to her on the receipt. There was no manager on duty. As I was leaving to catch my flight to the States I left it as it was so I would not be involved in emails and phone calls from this end. In future I would always opt for payment in euros - a learning experience.This is no reflection on the very polite receptionist who did her best to help. Other than that everything was first rate and would stay again on a future visit to Bologna.

The Starhotels Excelsior was a very positive surprise to me. This is a four-star business-like urban hotel, new and functional, so it´s not the sort of charming traditional establishment. The facilities are new and spotless clean, including restaurant, meeting rooms and the usual things. Good quiet room -not very big- decorated with taste and good bathroom. Strategic location, just opposite the railway station and the shuttle bus to the airport, but as Excelsior is in the city -at a walking distance to the historical center- I found it a more convenient location than other hotels located around the airport. As the reception desk is open 24 hours, they can also arrange a taxi for you at any time The rate to the airport is 17€. Although the railway station is near I can´t say anything bad about the area, I came back walking to the hotel about midnight and the area looked normal (there are some bars and hotels around). Last but not least, I got a very good rate. So, all in all, Excelsior is fab option if you are looking for a sleek place in Bologna with a practical location at a very good price.

Very good hotel , very helpful and friendly staff at reception - had problem with room safe and was sorted immediately. Room - very comfortable beds , quiet even though faced train station no outside noise, sweets left every day - nice touch. Limited English speaking channels on TV, shower pressure poor, nice toiletries. Breakfast good but when busy some issues with restocking. Water for tea delivered to table was hot which is good as in many places it is lukewarm and coffee good. Prices in hotel bar expensive. Right across road from train station which is perfect for getting aerobus in and out to airport -6 euro one way. Nice walk into centre - about 15 minutes along main shopping avenue lined with porticos which is great for shade when temperatures high. Great city for walking around discovering great places to eat and drink. Watch out for bars etc serving aperitivo in the evening - buy a drink and for a small fee you can avail of great buffet eat all you like - try the cafe del mercarto. Would stay in this hotel again.

This place is ok. It is clean. It is centrally located, next to the main station. Will I stay again' It depends on how I travel to the city. If by train, maybe. If by car, no. There are better options or rather one can only hope. This is not an alpha town or financial/commercial center hence forget having an iron in your room. They can iron for you, for a fee'''!!! Don't expect to get a workout. The gym is not properly thought out. The cleaning of the rooms is one of the very very best. I never saw the cleaning staff and luckily not, as I would love to try and hire her/him- eventually. L'hotel è ok.

Stayed here last September and was very happy to return just recently for a 3 night stay. Lovely hotel, great room on 4th floor that was large, very well equipped and extremely clean. Reception staff excellent. This time my only concern was that the breakfast was not so good for this standard of hotel. Not as much choice as I had in a 3* Best Western in Turin in March. Otherwise no problem whatsoever and I would stay again.