STEIGENBERGER METROPOLITAN

We stayed 2 nights and was disappointed about the service and hotel room. When we checked in we asked for a quiet room, but got a room facing the train terminal. It was very noisy and we asked to get a new room preferably facing the other way, but the guy in the reception told us that they where as loud as the one we had and wouldn´t move us. We hardly slept the first night and the second day I insisted that we got a new room and we were moved to the back. What a difference! It was very quiet and we could hardly hear the noise from the traffic or from the train station. The second problem we had was that the mattress was very hard so both of us slept really bed and woke up the first morning with pain all over our body. When we got a new room for the second night we asked to get a soft mattress to be put on top of the mattress in the bed and that helped quite a lot, but I think it´s a shame to have such bad mattresses in a hotel. I´m a business man that sleeps more than 100 days a year in a hotel and this is the worst mattress I´ve slept on for the last 15 years.

We stayed three nights at Steigenberger Metropolitan and enjoyed our stay. As stated many times here, the location couldn't be better for those travelling by train. Don't hesitate if that is the case for you! The downside of the closeness to a big railway station is the somewhat unpleasant surroundings. But choose the Kaiserstrasse when you go to the city center and you will be ok. Our room was very spacious, the bathroom commodious and beautiful, everything spotless clean. Good beds, no noise whatsoever. Service at the reception desk was very professional, and, when encouraged a little bit, also humourous and really friendly. The breakfast buffet was certainly good, you will get what you need to keep you going for many hours. But from time to time, the buffet tables seemed somewhat pillaged and filling-up was slow or not taking place. The scrambled eggs were – I have to say – on the dry side (tip: ask the Romantik Hotel am Brühl in Quedlinburg for their trick!), especially when there was not very much left. Service in the breakfast room was very variable, with especially one person really slow, almost unwilling, and leaving many tables uncleared for too long. A little surprising. But in sum, a handy, pleasant and well-run hotel!

Perfect location, within walking distance of the main attractions and conveniently located next to the main train station. Great restaurant and food! Great breakfast buffet. We had a delicious dinner at the a la carte restaurant. I can only recommend it!

hotel is not great looking and very simple but everything is ok. pros : 1. room and bathroom are great 2.free minibar 3.eggs made by order. cons: 1.breakfast is good but not much to select from 2.simple loby the value for your money is 10/10

This my second time in Frankfurt and my second I choose this hotel and is a Good location right next to the main train station and delicious breakfast and delicious dinner, I'll come back for sure next year