SUENO HOTELS DELUXE BELEK Luxe

We stayed a week during July 2017, myself my partner and 5 year old. Our room was a deluxe suite perfect for us 3. The rooms have lovely complimentary toiletries by Bulgari. Our mini bar was filled daily towels also daily. The evening entertainment was absolutely fantastic all 3 of us throughly enjoyed the shows. So much for children to do aswell as adults. As always I highly recommend the hotel we love it here and so will continue to return and tell our friends about how beautiful it is. 13 bars to choose from too!!

The hotel appeared clean. It was very much like ClubMed in that it was all inclusive and you genuinely did not have to open your wallet while there. There seemed to be many happy families enjoying the beach over half term and when I was younger with younger children I would have gone for this 100 times. However, I had a few gripes. My room was 29oC. The air-conditioning was not working and they were not 100 percent honest with me. They seemed surprised by my complaint but did eventually move me to another lesser room the other side of the hotel away from the sun at 25oC. However, it transpired that they had turned the air-conditioning off for the winter and many of the other guests had complained too (although it was made out that i was the only person complaining). Today I had to check out at 1200 but wanted to have a late check out because my flight was at 2245. Unfortunately I could not but I decided to stay in my room until the check out time of 1200. I put a 'do not disturb' sign outside my room. The two cleaning ladies made such a racket in the next door room they woke me up. Then they entered my room room ignoring the do not disturb sign at 11:15 clearly frustrated by the fact that I had not left the room yet. The rooms were not properly cleaned. I found a used teabag in one of the draws. My second room had a shower door that could not open because it hit a door knob and the bathroom door could not open because it hit the same door knob. However, it did look clean. My general gripe was the ***** (5 star) status. This was not a 5 star hotel. The drinks flowed but the food was actually pretty basic. Lots of it and all inclusive but stews and over cooked fish with burned peas and sweetcorn. Well presented but badly cooked as a mass buffet. The good part was the service. The waiters & waitresses were attentive and smiled at every request. They seemed genuinely pleased to help. I think this is a winning formula but not for the discerning punter and if it was 3 star I would have been very happy. I was at a conference and did not pay the bill so I cannot comment on value for money but free beer was very welcome.

I returned home from the Sueno yesterday having spent the most fabulous week with my husband and our 2 friends. I can honestly say that this was the best all inclusive luxury hotel I have ever stayed in. I won't write too much about the beautiful pool area, magnificent lobby, tremendous beach area etc, etc, as they can be seen quite clearly on the photos posted by both the hotel and its guests. They are all completely accurate and are truly breathtaking. Despite it being almost at the end of the season, every facility including the outdoor amphitheatre, beach facilities, all outdoor bars etc., were still open. The Entertainment staff were still completely motivated and keen to ensure that we were given the opportunity to join in the many activities available which ranged from archery, boule, Pilates, aqua aerobics to live music and even karaoke! The food is plentiful, of very high quality and with so much choice. The fresh sushi bar to die for! Drinks as already documented by others were premium quality and even the wine was good, something rather unusual for all inclusive hotels I have found! The most notable thing was perhaps the staff who without exception were friendly, polite and efficient. Nothing was ever too much trouble and in fact, unlike another recent reviewers commented, were extremely keen to ensure we never waited to be served either at the bars or in the restaurants. I would like a to mention so many of the staff whose service was first class from the beachboy, on the pier to the fabulous female Mixologist in the bar opposite the main restaurant who made me the best caipirinhas every night without even having to ask! The young waiters and waitresses in the restaurant who were friendly and cheerful every day without fail! A special mention must go to Cengis the Customer Realtions Manager who helped us so much with arranging golf, advising and booking the a la carte restaurants and arranging a CIP room on our last day as our return flights were very late. His English is perfect and is skills as a " problem solver" are legendary! Finally I just wanted to add that I stayed alone in the hotel on several occasions whilst my husband and friends played golf. I can honestly say that at in time did I feel unsafe and insecure as I walked around the complex and in fact the waiters, bar staff made sure that I had everything I needed without ever having to ask! What more could any one expect' We will definitely be returning and next time will be bringing our children and grandchildren as the family facilities are second to none. Thank you all and well done!

Despite the fact that I ve been to this hotel during low season the service and quality was outstanding. All the staff had smile on their faces and was helpful in any way. I checked in to the resort 8th of october and stayed only 3 nights (wanted to stay more but the resort had a convention so they were fully booked.) The hotel was pretty much empty due to the month of october, yet the night shows were high quality and the animation team really tried their best to make it a party even with few people. I will come back

We visited the hotel for 9 days in September 2017. We were a family group of six. First of all I have to mention that this was my fourth time in a 5 star resort in Antalya so I have some benchmarks. My wife invested heavily in research before making our choice this year. As you will see we were disappointed. I will start with the positives: - wonderful new hotel/wonderful rooms (although not as luxurious as Calista)/ wonderful amenities - amazing water park with 10 slides and most amazingly an ELEVATOR (wow) - wonderful pier and beach area - good to sometimes very good food in the buffet restaurant and in the food market at lunch - amazing swimming pool both aesthetically and functionally (honestly I have never seen a better swimming pool) - gozleme from 11-17 near the beach bar - very good cakes/deserts in general - very good vitamin bar although well hidden - nice amphitheater and some decent shows (considering what you may expect) Negatives: - service!!! Or lack of... although the hotel never seemed too crowded and even if you were alone ordering a drink at the bar or a coffee at the Turkish coffee cafe, it would still take (many) minutes until they noticed you and served you. At the restaurant sometimes they forgot to come... - xenophobic behavior from hotel staff; once you managed to order at a bar/cafe (although you were the only person ordering) if in the meantime (before the order was fulfilled) a Turkish guest came and ordered, the bartender would stop your order and tend immediately to his/her countrymen's order completely "forgetting" about you; i have to mention that the majority of guests were Turkish local guests; the other hotels I've been at in Antalya were accommodating mostly foreign tourists. - majority of staff were not speaking at all or speaking a very poor English - fishy drinks; I tried a Johnny Walker double black (which seemed to be one of the fines whiskeys they had) another few scotches but they all seemed fake... - smelly a la carte restaurants - horrible check in: we arrived around 3-4 AM at the hotel. We were given a dirty, stinky and unfinished room(incomplete minibar, lipstick on the door, half drank bottle of water etc.). We asked for another room but was proposed one of the worst in the hotel (with obstructed sea view at the second floor although we had booked sea view rooms; even smellier) so we decided to stick with the original one. - the room was not cleaned every day. The minibar was not replenished in 4 of the 9 days we stayed. - the first 5-6 days they replenished the shower gel/shampoo with fancy bvlgari ones. The last three days they ran out of bulgari and replenished with cheap cosmetics. Not a really 5starish thing to do... - repetitive food in the main buffet restaurant (although very good) - staff gave the impression they were always expecting a tip After 5-6 days of ignoring the negatives and trying to relax, I bursted on the day when after waiting for 10 mins for a take away coffee at the Turkish coffee place and after clearly specifying that I do not want any sugar in the coffee, the guy who had made me wait ages for my coffee every day while he gave priority to his compatriots decided to add sugar to my coffee probably just to spite me... Immediately i expressed my frustration by complaining to the guest relationship manager who assured me that the guy at the coffee shop and generally the bar tenders would be asked to step up the quality of their service and assured me that they had nothing against foreign tourists and they they fully understood that the foreign guests are a source of income that deserve a good service. Also the manager offered a free a la carte restaurant reservation, which I refused explaining that that was not my motivation for complaining. What I can tell you is that the guy at the coffeeshop was still ignoring me and stopped serving me subsequently... All in all I would conclude that this is a hotel to stay away from if you value quality (or even provision) of services. I mention that this is not a cheap hotel and considering the poor services it is not worth staying there. Try to find a hotel with better service or is at least considerably cheaper and value for money like Susesi which would have been half price...