SUNSCAPE PUERTO PLATA Luxe

The hotel is 20 minutes from the airport, so the first drop off and last pick up for transfers. The layout is cute, like a village, but the rooms are old and could use an update. Seven to 10 minute walk to the beach (or wait for shuttle) or Playa Dorada shopping mall. The hotel staff is friendly, but only the reception staff seemed to have really good English or French language skills. It was helpful to have a book of useful phrases, or use a language app. My room looked clean. However, the fridge was not plugged in and when I went to plug it in it was a little gross behind the cabinet. Not a lot of tourists until the weekend, and then mostly Dominicans who are mostly only Spanish speaking. Not many activities happening until the weekend. I did take a bicycle out, and the gears were not working, so be prepared to do some old fashioned dragging with your foot to slow down and stop. That said, there were people enjoying the kayaking and kite surfing (which looked super fun) even before the weekend. There are green clay tennis courts that looked well maintained, but I did not see anyone playing. The food was fine. I always found something that I liked. The beach is beautiful with lots of loungers and lots of shade and drinks and food!

A Sunwing Vacation stay. Resort is close to the town of Puerto Plata, for easy day excursions. The buildings needs major maintenance but everything was in working order. Very clean. Great housekeeping service. Excellent restaurants, bars and activities service. Very clean pool area. Fabulous beach. The front desk employees need English lessons ASAP!!!!! No major problem though. Recommended as excellent value for its money, memorable in a very good way!

low food quality, poor customer service and need ASAP maintenance in guest rooms. Although beach was excellent, only thing worth it. Night Show was ok! Could be better, need a better administration that cares about the property in general

My friend and I needed a much deserved vacation. Puerto Plata Village was the best! The accommodations were perfect and the staff was excellent. Several staff members spoke English, Spanish, and German. Facts: our shower had the best pressure, and temperature - our beds were comfortable - our porch was big and had 2 lounge chairs & a table with 2 chairs - the pool was large and clean. There is also a children's pool. - the variety of food was plentiful, and the water was bottled. - getting to the beach was either a 2 minute ride, or a 7 minute shaded walk through some nature. - there were tons of activities including: kayaking, snorkeling, sailing, scuba diving, and more. - The entertainment was plentiful, and the staff made me feel valued, even with my bad dancing. I highly recommend this resort. We did all inclusive, and are already planning our trip to return. My only negative thing would be that the staff may be different when we return. The staff from April 23 - 29 could not have been better.

The resort gives you what you pay for. The food was ok, for most meal. The Mexican Restaurant was fabulous. The food was on point, delicious and the presentation was very professional. The chefs used a lot of sugar/salt. The entertainment team was the best part of the stay. They were a great team, dancing, singing, keeping the visitors entertained and making sure everyone participated and was happy. Melvin from the Inavation team was super helpful. We took the Spanish class, did Aqua Aerobic classes to Sala music, learning how to do the Bachata and other traditional dances were great. The shows were great every night!!!