Located in the heart of the city centre, Surmeli Hotel Istanbul is just a stone's throw away from Gayrettepe, the commercial and entertainment centre of Istanbul, and 1 kilometre away from Gayrettepe Metro Station. Cevahir Shopping Mall is a mere 2 kilometres away, Bosphorus Bridge is 3 kilometres away and Taksim Square is 4 kilometres away. Atatürk Airport can be easily reached by taxi, at just 20 kilometres away from Surmeli Hotel Istanbul.
"Surmeli Hotel A 5 star''''!!! I highly doubt it!!!"
So if you are planning your next trip to The beautiful Istanbul and you are considering that 5 star residency, Surmeli Hotel shouldn’t be along that list. Apart from those tricky photos with panoramic glass elevators nothing else rates as 5 star except for a couple of front desk personnels named “Cem” and “Murat” whom were truly helpful. Watch out for those early early morning knocks on your door from the cleaning lady speaking only Turkish, aggressively opening the door and on other ocasiones the Mini Bar personnel surprising you by suddenly being in the middle of the room while you are getting dressed or ... . Breakfast such as a 4 star, cleanness around 6 out of 10, rooms are anciently decorated and poorly maintained. If you are ever in Istanbul watch out for those sneaky taxi drivers trying to make their monthly income in one trip from you and even the taxi-meters are useless if you are to be circled purposely. Do Not Get Me Wrong, Turkish people are Great, welcoming, warm blooded and very kind but there are some you should be careful of. Thank you Istanbul.
The worst hotel I have ever stayed at. Impolite receptionists, dirty bathroom, uncomfortable extra bed. And finally after a an awful stay , you are charged for things you never had never used. Totally ruined my trip.
I am stuck in this hotel because pre-paid by my company whereas I should have run away. No way that it has ever been a 5 star, even less than average for a 3 star. If the lobby and bar are okay, the rooms instead are terrible: oldish stinky smelly stainy., dull...definitely not a business hotel and really depressing. Bad Istanbul experience.
I hardly recommend not to choose this 3 star hotel because of the following negative points : 1- dirty bath 2-very dirty carpet in the room 3-very poor cleaning and room make up 4-Very noisy hotel , you can easily hear all people in the corridor and also other people while talking in other rooms , something you think someone is nocking the door 5- no toothbrush , no toothpaste , no iron in the room 6- very poor internet 7- poor breakfast like 3 star hotel 8- no indoor pool . The out door pool doesn't have heating system 9-you have just 1 small bottle of water for all your stay in surmeli and you have to pay for other days and they don't mention it when you check in . 10- security of hotel checks your belonging during entering hotel every time and they don't let you enter any alcoholics drink to your room and again they don't mention you at the time of check in . 11- room has no fan to fresh the air or WC Good points : 1- near Cevahir Mall 2-cheap hotel among the other 5 stars
"Cheaper than other 5 star hotel and therefore cheap facilities!"
Room was so so . Receptionist firstly try to give room standart one which was suit reserved and she changed after long talking and gave smoking room even requested non smoking room also . However Room service was good and also taste of food was good. This hotel need renovation also
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:30 PM